Position Details
About this role
This role provides advanced technical support and troubleshooting for enterprise systems, including CRM, LMS, and security protocols, supporting internal staff and external stakeholders remotely.
Key Responsibilities
- Provide technical support
- Manage support tickets
- Administer Google Workspace and Salesforce
- Support LMS and data reporting
- Ensure system security and compliance
Technical Overview
Supports Google Workspace, Salesforce, Zendesk, ServiceNow; manages MFA and MDM; handles support tickets, LMS content, and system analytics in a remote environment.
Ideal Candidate
The ideal candidate is a senior IT support specialist with over 5 years of experience in enterprise environments, proficient in Google Workspace, Salesforce, Zendesk, and ServiceNow, with strong troubleshooting and support skills in a fully remote setting.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Less than 5 years of experience in enterprise IT, Lack of experience with Google Workspace or Salesforce, No experience with Zendesk or ServiceNow, Inability to work remotely
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