✦ Luna Orbit — IT Support & Helpdesk

Information Technology.Service Desk Operator Tier I

at Polk County, FL

📍 Bartow, FL, US Remote Posted March 21, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 0-1 years
Education High School Diploma
Category IT Support & Helpdesk

About this role

This role involves providing remote end-user support, troubleshooting technical issues, and managing service requests for a government IT division. The focus is on customer satisfaction and efficient issue resolution.

Key Responsibilities

  • Log service requests
  • Troubleshoot and resolve technical issues
  • Provide end-user support
  • Maintain hardware/software inventories
  • Escalate unresolved issues

Technical Overview

The technical environment includes help desk support, ticketing systems like ServiceNow, hardware and software troubleshooting, and remote assistance tools. Knowledge of ITIL practices is a plus.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with strong troubleshooting and customer service skills, capable of providing end-user support remotely. They should be familiar with ticketing systems and basic hardware/software troubleshooting.

Must-Have Skills

End user supportTroubleshootingCustomer communicationTicketing systemBasic application support

Nice-to-Have Skills

ServiceNowITILRemote assistanceHardware inventory managementSoftware inventory management

Tools & Platforms

ServiceNowTicketing system

Required Skills

End user supportTroubleshootingCustomer serviceTicketing systemBasic application supportHardware inventorySoftware inventoryRemote assistanceTechnical communication

Hard Skills

IT supportTroubleshootingCustomer serviceHelp deskServiceNowTicketing systemRemote assistanceEnd user supportBasic application supportHardware inventorySoftware inventoryTechnical communication

Soft Skills

CommunicationProblem-solvingCustomer serviceTeamworkTime managementAdaptabilityAttention to detail

Certifications

Preferred

ITIL Foundation

Industry & Role

Industry Government/Public Sector
Job Function Provide remote IT support and technical assistance to end-users in a government setting.
Role Subtype Help Desk L1

Keywords for Your Resume

help deskL1 supportIT supportremotehelp desk techniciantroubleshootingcustomer serviceticketing systemend user supportserviceNowITILhardware inventorysoftware inventoryremote assistancebasic application supporttechnical communication

Deal Breakers

Lack of customer service experience, No troubleshooting skills, No familiarity with ticketing systems, Inability to work remotely, No high school diploma

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