About this role
Provide technical IT support by installing, configuring, and maintaining hardware, software, and network systems. Troubleshoot issues and outages, support end users, and ensure security and data privacy compliance while planning and executing IT projects.
Key Responsibilities
- Install, configure, and maintain hardware/software/network systems
- Monitor performance to ensure optimal uptime
- Troubleshoot issues and resolve system outages while supporting end users
- Implement IT security protocols and ensure information assurance and data privacy compliance
- Plan and execute IT projects such as system upgrades, network installations, and software migrations
Technical Overview
Hands-on role spanning system performance monitoring, troubleshooting, and IT security/information assurance. Includes planning system architecture, writing/debugging code, designing user interfaces, and executing upgrades, migrations, and network installations with documentation and quality assurance.
Ideal Candidate
The ideal candidate is a mid-level IT professional with 5+ years of experience supporting computer systems and applications, including troubleshooting outages and maintaining system uptime. They can plan and design systems architecture, implement information security and information assurance practices, and support end users by managing user accounts, permissions, and devices in a remote environment.
Must-Have Skills
5 years’ experience or related experience in training development and computer systems and applicationsanalyzing and refining systems requirementsplan and design systems architecturewritedebugand maintain codeassure software and systems quality and functionalityensures the rigorous application of information security/ information assurance policiesprinciplesand practices
Required Skills
hardware installationconfiguring hardwaresoftware installationconfiguring softwarenetwork systemsmonitoring system performancetroubleshooting IT issuesresolving system outagesend-user supportIT security protocolsvulnerability monitoringdata privacy complianceinformation securityinformation assuranceplanning IT projectssystem upgradesnetwork installationssoftware migrationssystem requirements analysissystems architecture planning and designwritedebugand maintain codeapplications architecture designuser interface designsoftware quality assurancesystems quality assuranceintegrating hardware and software componentsprogram documentationsetting up user accountsmanaging permissionsconfiguring devicesconfiguring email systemstraining developmentcomputer systems and applications
Hard Skills
hardware installationconfiguring hardwaresoftware installationconfiguring softwarenetwork systemsmonitoring system performancesystem uptime monitoringtroubleshooting IT issuesresolving system outagesend-user supportimplementing IT security protocolsvulnerability monitoringdata privacy complianceIT security/ information assurance policiesinformation assuranceplanning IT projectssystem upgradesnetwork installationssoftware migrationssystem requirements analysisanalyzing and refining systems requirementssystems architecture planning and designwritedebugand maintain codeapplications architecture designoutput media/formats determinationuser interface designtesting applications with customerssoftware quality assurancesystems quality assuranceintegrating hardware and software componentsprogram documentationevaluate new applications software technologiessetting up new user accountsmanaging permissionsconfiguring devicesconfiguring email systemstraining developmentcomputer systems and applications
Soft Skills
customer supportcross-department collaborationproblem solvingcommunicationproject planningaccountability to security and compliance
Keywords for Your Resume
Information Technology SpecialistIT Specialisttechnical supportinstallingconfiguringhardwaresoftwarenetwork systemsmonitoring system performanceoptimal uptimetroubleshootingsystem outagesend-user supportIT security protocolsvulnerabilitiesdata privacy standardsinformation securityinformation assurancesystem upgradesnetwork installationssoftware migrationsuser accountspermissionsemail systems
Deal Breakers
Must have 5+ years’ experience or related experience in training development and computer systems and applications, Must be able to apply information security/ information assurance policies, principles, and practices to application software services, Must be able to provide end-user support and resolve system outages
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