✦ Luna Orbit — IT Support & Helpdesk

Information Technology Specialist

at Saragossa

📍 Miami, FL Onsite Posted March 10, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

Provides technical support for Windows and Mac laptops, supporting enterprise applications, managing asset inventories, and assisting with high-volume support requests in a call center environment.

Key Responsibilities

  • Troubleshoot laptops
  • Support enterprise apps
  • Manage asset inventory
  • Assist with support tickets
  • Provide professional support

Technical Overview

Supports end-user hardware and software, including Citrix and Adobe applications, utilizing ticketing systems for issue resolution, with a focus on high-volume support scenarios.

Ideal Candidate

The ideal candidate is a support technician experienced with troubleshooting Windows and Mac laptops, familiar with Citrix and Adobe applications, capable of managing high-volume support requests via ticketing systems, and supporting enterprise environments.

Must-Have Skills

Troubleshooting Windows and Mac laptopsSupport via ticketing systemBasic AV supportAsset management

Nice-to-Have Skills

High-volume support experienceCall center supportEnterprise application support

Tools & Platforms

CitrixMicrosoft OfficeAdobeTicketing systems

Required Skills

WindowsMac laptopsCitrixAdobeMicrosoft OfficeAsset managementSupport ticketing

Hard Skills

WindowsMac laptopsCitrixiPhonesAdobeMicrosoft OfficeOfficeSuiteAsset management

Soft Skills

Strong communicationAttention to detailProfessional supportCustomer service

Industry & Role

Industry Financial Services / Asset Management
Job Function End-user hardware and software support

Keywords for Your Resume

Desktop Support TechnicianWindowsMac laptopsCitrixAdobeMicrosoft OfficeAsset managementSupport ticketingHigh-volume supportCall center supportDesktop SupportTroubleshooting

Deal Breakers

Lack of experience with Windows or Mac troubleshooting, Unwillingness to work on-site in Miami, No support ticketing experience

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