Position Details

Type Full-Time

Experience entry

Exp. Years Entry level

Education Bachelor of Science degree from accredited University

Category IT Support & Helpdesk

About this role

This role provides IT support for government programs, focusing on customer relationship management, vendor coordination, and security compliance. It requires on-site work in a classified environment with a Secret clearance.

Key Responsibilities

Customer relationship management
Vendor coordination
IT audit and security compliance
Supply chain tracking
Incident oversight

Technical Overview

Supports government IT operations using CRM, financial management tools, and security protocols. Familiarity with Windows 11, supply chain processes, and security certifications is essential.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with experience in help desk operations, CRM and financial software, and the ability to obtain a Secret clearance. They should be detail-oriented, customer-focused, and adaptable to government environment requirements.

Must-Have Skills

Experience using customer relationship management (CRM) softwareExperience using financial management softwareAbility to obtain a DOD Secret clearanceUS Citizenship

Nice-to-Have Skills

Experience supporting United States Government classified environmentsProficiency with Microsoft ExcelExperience with Zoho CRM softwareExperience designing and delivering trainingExperience leading process improvement initiatives

Tools & Platforms

Zoho CRMMicrosoft ExcelMicrosoft Windows 11

Required Skills

Customer Relationship ManagementCRM softwarefinancial management softwareSecurity+CASPCISSPZoho CRMMicrosoft ExcelWindows 11supply chainIT audit

Hard Skills

Customer Relationship ManagementCRM softwareFinancial Management SoftwareSecurity+CASPCISSPZoho CRMMicrosoft ExcelMicrosoft Windows 11Supply Chain CoordinationInformation Technology Audit

Soft Skills

Customer ServiceCommunicationTeamworkProblem-solvingAdaptability

Certifications

Required

Security+CASPCISSP

Preferred

DoD 8570.01-M IAT Level II or III

Industry & Role

Industry Defense

Job Function Provide IT support and administrative management for classified government programs

Role Subtype Help Desk L2

Clearance & Visa

Clearance Required Secret

Visa Sponsorship No

Keywords for Your Resume

IT supportHelp DeskCRM softwarefinancial management softwareSecret clearanceDOD Secret clearanceZoho CRMMicrosoft ExcelWindows 11supply chainIT auditsecurity+CASPCISSPUS citizenshipclassified environmentsfinancial managementsecurity certifications

Deal Breakers

No US citizenship, Unable to obtain Secret clearance, Lack of experience with CRM or financial software

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Information Technology Support Analyst

Get matched to jobs like this