About this role
IT support role focused on healthcare IT, including EHR systems, hardware/software/network maintenance, and data security.
Key Responsibilities
- Provide technical support for healthcare applications, EHR systems, and medical devices
- Install, configure, and maintain hardware, software, and network systems
- Monitor system performance and troubleshoot issues to minimize downtime
- Ensure HIPAA compliance and data security
- Document IT processes and system configurations
Technical Overview
Supports EHR systems (eMDs, eCW), hardware/software/network maintenance, backups and disaster recovery, with emphasis on HIPAA compliance and data security.
Ideal Candidate
The ideal candidate is a mid-level IT support professional with 2+ years of healthcare IT experience, fluent in EHR systems (eMDs, eCW), HIPAA compliance, and solid network/system administration skills. They should be able to work independently in a healthcare environment while collaborating with clinical staff.
Must-Have Skills
Bachelor’s degree in Information TechnologyComputer Scienceor related field (or equivalent experience)2+ years IT support experienceKnowledge of EHR systems and healthcare IT workflows eMDs and eCWFamiliarity with network infrastructurecybersecurity practicesand system administrationAbility to work independently and as part of a team
Nice-to-Have Skills
CompTIA A+CompTIA Network+CompTIA Security+cloud platforms and virtualization technologiesunderstanding of healthcare compliance and data privacy regulations
Tools & Platforms
EHR (Electronic Health Record) systemseMDseCW
Required Skills
Bachelor’s degree in Information TechnologyComputer Scienceor related field (or equivalent experience); 2+ years IT support experience; Knowledge of EHR systems and healthcare IT workflows (eMDs and eCW); Familiarity with network infrastructurecybersecurity practicesand system administration; Strong problem-solving and communication skills; Ability to work independently and as part of a team
Hard Skills
EHR (Electronic Health Record) systemseMDseCWhardware installationsoftware installationnetwork infrastructuresystem administrationbackupsdisaster recoveryHIPAA (Health Insurance Portability and Accountability Act)cybersecurity practicesdocumentationproblem-solvingcommunication
Soft Skills
communicationproblem-solvingteamworkindependence
Certifications
Preferred
CompTIA A+CompTIA Network+CompTIA Security+
Keywords for Your Resume
2+ years of IT support experiencepreferably in a healthcare environmentBachelor’s degree in Information TechnologyComputer Scienceor related field (or equivalent experience)Knowledge of EHR systems and healthcare IT workflows eMDs and eCWEHR (Electronic Health Record) systemseMDseCWHIPAA (Health Insurance Portability and Accountability Act)HIPAAhealthcare ITnetwork infrastructuresystem administrationbackupsdisaster recoverycybersecurity practicesdocumentationproblem-solvingcommunicationteamworkon-siteOrlandoeHR systemsHIPAA complianceHealthcare IT
Deal Breakers
Lack of healthcare IT experience, No 2+ years IT support experience, No knowledge of EHR systems (eMDs/eCW), Inability to work on-site
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