✦ Luna Orbit — IT Support & Helpdesk

Information Technology Support

at Vital Record Control

📍 Orlando, FL, US Onsite Posted March 27, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 1-2 years or equivalent experience
Education 1-2 years of college specializing in Information Technology or equivalent experience
Category IT Support & Helpdesk

About this role

This role involves providing basic technical support for PCs, mobile devices, RFID equipment, and peripherals. The technician will set up workstations, troubleshoot network and hardware issues, and support on-site client needs.

Key Responsibilities

  • Support PCs and mobile devices
  • Troubleshoot network issues
  • Setup and configure workstations
  • Support RFID and peripherals
  • Assist on-site clients

Technical Overview

The technical environment includes PCs, mobile devices, RFID equipment, peripherals, and basic network troubleshooting. The role emphasizes hands-on support and customer interaction.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with 1-2 years of experience or relevant education, capable of providing basic technical support for PCs, mobile devices, and peripherals. They should be able to handle on-site troubleshooting and setup, with good customer service skills.

Must-Have Skills

Basic technical support for PCsmobile devicesperipheralsTroubleshooting network issuesSetup and configuration of workstationsAbility to pass background and drug screensOn-site support capability

Nice-to-Have Skills

IT knowledge up-to-dateExperience with RFID equipmentCustomer service skillsAbility to handle difficult clients

Tools & Platforms

PCmobile devicesRFID equipmentperipherals

Required Skills

PCmobile devicesRFID equipmentperipheralssoftwarenetwork issuesdrive mappingpassword resetsworkstation setupsoftware configuration

Hard Skills

PCmobile devicesRFID equipmentperipheralssoftwarenetwork issuesdrive mappingpassword resetsworkstation setupsoftware configuration

Soft Skills

problem-solvinginterpersonal skillscustomer careorganizationdetail orientedteamwork

Industry & Role

Industry Information Technology
Job Function Help desk and technical support
Role Subtype Help Desk L1

Keywords for Your Resume

IT supporthelp deskPC supportmobile device supportnetwork troubleshootingworkstation setuppassword resetRFID equipmentperipheralson-site supportcustomer careproblem-solvingorganizationteamworkdifficult clientsRFIDcustomer servicetroubleshooting

Deal Breakers

Lack of on-site support experience, No technical support background, Inability to pass background or drug screening, No relevant education or experience

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