About this role
This role provides Tier 2 IT support and serves as the systems or network administrator for department networked computers. You will troubleshoot PC and network issues, maintain HelpDesk applications/databases, manage inventories, and support integration efforts with central IT.
Key Responsibilities
- Provide Tier 2 support for PC and network issues
- Configure PC/Mac and troubleshoot hardware/software
- Maintain and enhance HelpDesk applications and databases
- Maintain accurate annual service inventory using multiple sources
- Write scripts, documentation, and assist with integration efforts
Technical Overview
Responsibilities include configuring and troubleshooting PC/Mac environments, diagnosing hardware and software problems, supporting DOM IT Internal HelpDesk applications and databases, and maintaining endpoint and conference room equipment. The role also involves maintaining inventories using SCCM, Casper, REDCap, and servers, plus writing documentation and knowledgebase articles.
Ideal Candidate
The ideal candidate is a mid-level IT professional with a Bachelor's degree in Computer Science or Information Technology and 3+ years of hands-on experience supporting PC and network environments at a university or similar organization. They can provide Tier 2 HelpDesk support, troubleshoot hardware/software, maintain IT systems and inventories, and collaborate on integrations with central IT teams.
Must-Have Skills
Bachelor's degree in Computer ScienceInformation Technology or a related fieldthree (3) years of related experienceWork under minimal guidanceTier 2 SupportConfigure PC/Mactroubleshoot hardware and softwareSupportmaintainand enhance DOM IT Internal HelpDesk applications and databasesCollect and maintain accurate annual inventory of all services compiled from various sources and repositoriesConfigure and troubleshoot printercopieretc.Write simple batch scripts to automate tasksWork closely with HSIS and UAB Central IT on integrationWrite documentation and knowledgebase articlesExcel in Customer Service
Tools & Platforms
SCCMCasperREDCapServersDOM IT Internal HelpDesk applicationsDOM IT Internal HelpDesk databasesprintercopierconference room equipmentbatch scripts
Required Skills
networked computerssystems or network administratorPC troubleshootingNetwork troubleshootingTier 2 SupportConfigure PC/Mactroubleshoot hardware and softwareDOM IT Internal HelpDesk applications and databasesSCCMCasperREDCapServersprintercopierconference room equipmentbatch scriptsdocumentationknowledgebase articlesHSISUAB Central ITUniversity Backbone Network
Hard Skills
networked computerssystems or network administratorPC troubleshootingNetwork troubleshootingdepartment network installationdepartment network maintenanceuser supportliaison with personnel who operate the University Backbone NetworkTier 2 SupportConfigure PC/Mactroubleshoot hardware and softwareDOM IT Internal HelpDesk applications and databasesannual inventory of all servicesSCCMCasperREDCapServersConfigure and troubleshoot printercopieretc.conference room equipmenttrain junior or new HelpDesk staffsimple batch scriptsautomate tasksvendor troubleshootingdocumentationknowledgebase articlesintegrationwork with HSIS and UAB Central IT
Soft Skills
team playerself-motivatedwork under minimal guidancework in a constantly demanding environmentcustomer serviceevaluatetestand suggest new technologiesdocumentationcross-team collaborationprofessional communicationtroubleshooting/issue resolution mindset
Keywords for Your Resume
INFORMATIONS SYSTEMS SPECIALIST IIInformation Systems Specialistsystems or network administratorTier 2 SupportConfigure PC/MacTroubleshoot hardware and softwarePC and Network problemsHelpDeskDOM IT Internal HelpDesk applicationsDOM IT Internal HelpDesk databasesannual inventorySCCMCasperREDCapprintercopierconference room equipmentbatch scriptsvendor troubleshootingknowledgebase articlesdocumentationUAB Central ITUniversity Backbone NetworkHSIS
Deal Breakers
Bachelor's degree in Computer Science, Information Technology or a related field, Three (3) years of related experience required, On-site role with no option for remote work
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