About this role
Infra Delivery Manager II role managing the implementation and delivery of inbound capacity and equipment for data center infrastructure operations. You will coordinate technicians, oversee network and cabling installation, ensure SLA compliance, and drive automation and process innovation.
Key Responsibilities
- Prioritize and assign tasks to data center technicians and operators
- Manage inbound capacity from receiving through deployment stages
- Manage installation of network and cabling infrastructure in a data center environment
- Recommend and oversee policies and procedures to meet industry best practices and required SLAs
- Coordinate resources for emergency projects, change management, maintenance window support, and off-hours/on-call needs
Technical Overview
The technical scope is data center delivery operations: network equipment installation, low voltage structured cabling, and managing infrastructure deployment stages. The role emphasizes operational standards, SLA adherence, compliance to Amazon performance management requirements, and continuous process improvement via automation.
Ideal Candidate
The ideal candidate is an Infra Delivery Manager with experience managing data center infrastructure delivery, including inbound capacity through deployment and installation of network and cabling infrastructure. They lead teams of technicians, drive automation and process innovation to reduce cycle times, and ensure SLA compliance through documented policies and procedures.
Must-Have Skills
Manage inbound capacity from receiving through deployment stagesManage the installation network and cabling infrastructure in a data center environmentRecommenddocumentand oversee policies and procedures to meet industry best practices and to meet required SLAsCoordinate team resources to support project and delivery needsincluding emergency projectschange management and maintenance window supportand potential off-hours and on-call needsRecruit and train data technicians to ensure appropriate staffing levelsDrive compliance to Amazon performance management requirements
Tools & Platforms
documentationweekly report
Required Skills
infrastructure deliveryinfrastructure operationsdata center cabling infrastructurenetwork installationstructured cablinglow voltage structured cablingSLAschange managementmaintenance window supporton-callautomationprocess innovationbudget trackingweekly reportingAmazon performance management requirements
Hard Skills
infrastructure deliverycapacity and equipment deploymentdata center technicians managementproject managementdata center cabling infrastructurenetwork installationstructured cablinglow voltage structured cablingdata center environmentSLAsservice owner issueschange managementmaintenance window supportbudget trackingtechnical solutionsweekly reportingautomation opportunitiesprocess innovationcomplianceAmazon performance management requirementsemergency projectson-call needsrecruit and train data techniciansqueue managementinfrastructure operationsnetwork equipment installation and delivery
Soft Skills
people skillscoachingdocumentationtraining and educationprioritizationweekly staff meetings facilitationleading teamsproblem solving at root causestrategic direction
Keywords for Your Resume
Infra Delivery Manager IIInfrastructure DeliveryInfrastructure Delivery teamInfrastructure Operationsdata center techniciansdata center operatorsdata center cabling infrastructurenetwork installationstructured cablinglow voltage structured cablingSLAsservice owner issuesprocess innovationautomationchange managementmaintenance window supportoff-hours and on-callweekly staff meetingsbudget trackingtechnical solutionsAmazon performance management requirementsAWS Infrastructure ServicesAmazon data center platformon-call
Deal Breakers
Experience managing inbound capacity from receiving through deployment stages, Experience managing data center network installation and cabling infrastructure, Demonstrated ability to manage to required SLAs and Amazon performance management requirements
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