About this role
This inside counter sales role supports customers and contractors by providing quotes and product information, taking material takeoffs, and managing order processing. The position drives sales through phone outreach, research on customer needs, and coordination with internal teams.
Key Responsibilities
- Provide quotes and product information in person and over the phone
- Collect customer product needs and design specifications and act as liaison
- Prepare accurate material take offs for residential projects
- Analyze and size lumber products using appropriate software
- Code orders, create invoices/work orders/sales tickets, and maintain stock levels
Technical Overview
Non-technical sales and order-management work in the building materials industry. Responsibilities include material take offs, analyzing lumber products with appropriate software, order entry, and producing invoices, work orders, and sales tickets, while maintaining stock and handling returns/credits.
Ideal Candidate
The ideal candidate has 1–2 years of experience in the building materials industry with extensive product knowledge and strong customer service skills. They are comfortable generating quotes, taking material takeoffs for residential projects, placing orders, and handling day-to-day counter and phone sales support in a fast-paced retail environment.
Must-Have Skills
High School Diploma1-2 years in building material industryExtensive knowledge of productAbility to provide quotes and product informationAbility to perform material take offs
Required Skills
Provide quotes and product informationhandle special ordersadvanced pricingcollect customer product needs and design specificationsliaison between purchasing and productionrespond to product selection and order placement inquiriesmaterial take offsanalyze and size lumber products using appropriate softwarecoordinate purchase and delivery of special productscode and input customer orders into computer systemcreate invoices work orders sales ticketsmaintain stock levelsoperate and balance cash register dailyresearch credits returns and late paymentsobserve safety procedures
Hard Skills
Provide quotes and product information in person and over the phoneHandle special ordersAdvanced pricingCollect customer product needs and design specifications over the phone or in personAct as liaison between purchasinginside technical/design staffproduction staff and customerRespond to customer inquiries regarding product selectionPlacement of ordersRequests for prices and quotationsHandle complaints and scheduling of deliveries and installationsCustomer follow-upsInitiate telephone calls to customers to generate salesDevelop knowledge of residentialruralindustrialand commercial constructionGenerate sales opportunities through research on client needs and industry competitionProvide accurate and complete material take offs of single/multiple family home projectsProvides technical assistance to drafting and engineering as requiredAnalyze and size various lumber products using appropriate softwareCoordinate purchase and delivery of special productsObtain information on pricing specificationsuses and an availabilityCode and input customer orderspricing information and additional data into the computer systemCreate accurate and complete invoiceswork ordersand sales ticketsMaintain stock levels on the sales floor and in the stockroomOperate and balance cash register dailyResearch creditsreturnsand late payments as neededWork with outside sales representatives to ensure customer satisfactionObserve safety procedures and practices to prevent injury
Soft Skills
Excellent customer serviceCustomer follow-up skillsCommunication skills for phone and in-person interactionsRelationship building with contractors and customersAbility to handle complaints and resolve issues
Keywords for Your Resume
Inside Counter SalesInside Counter Sales Representativequotesproduct informationin person and over the phonespecial ordersadvanced pricingcustomer needsdesign specificationsliaisonpurchasinginside technical/design staffproduction staffproduct selectionplacement of ordersprices and quotationscomplaintsscheduling of deliveries and installationscustomer follow-upstelephone callsprojected sales goalresidentialruralindustrialcommercial constructionmaterial take offssingle/multiple family home projectslumber productssoftwareinvoiceswork orderssales ticketscash registercreditsreturnslate paymentssafety procedurescustomer needs and design specifications
Deal Breakers
High School Diploma, 1-2 years in building material industry with extensive knowledge of product
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