Position Details
About this role
This role involves managing inbound sales requests, expanding customer subscriptions, and supporting customer success in Latin America for Figma's SaaS platform.
Key Responsibilities
- Communicate with existing customer accounts about Figma’s platform and pricing
- Close inbound sales requests for subscription expansions
- Manage inbound billing requests
- Qualify and handle inbound sales requests
- Partner with Marketing for campaigns
Technical Overview
Focuses on customer relationship management, SaaS sales, and collaboration tools like Zoom and Salesforce, with an emphasis on communication and account management skills.
Ideal Candidate
The ideal candidate is a bilingual sales professional with experience in SaaS and customer-facing roles, fluent in Spanish, Portuguese, and English. They should have strong communication skills, a proactive mindset, and a passion for helping customers scale their use of the platform.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of fluency in required languages, No customer-facing sales/support experience, Not willing to work onsite in São Paulo
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