Position Details

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

The Inside Sales Specialist supports Richardson RFPD by coordinating day-to-day sales activities, accurately processing quotations and orders, and maintaining excellent customer service. The role also manages delivery schedules/back orders and handles after-sales requests like returns and warranty-related issues.

Key Responsibilities

Support field sales engineers with phone/email customer communication throughout the sales process
Process customer quotations and orders and monitor quote activity for timely follow-up
Manage open orders and delivery schedules by reviewing back order reports and updating promised ship dates
Support after-sales activities including returns authorisations, warranty-related matters, and customer issue resolution
Maintain accurate customer and order information in internal systems and provide administrative support

Technical Overview

This role primarily uses internal sales systems, with preferred experience in CRM or ERP systems—specifically Oracle. The technical scope is administrative sales operations rather than software engineering.

Ideal Candidate

The ideal candidate has prior inside sales or customer service experience, with strong accuracy in managing quotations and orders. They are organized, comfortable in a fast-paced environment, and have experience working with CRM or ERP systems, preferably Oracle.

Must-Have Skills

previous experience in inside salescustomer servicesales supportor order processingconfident in managing quotationsordersand customer enquiries with accuracy and attention to detailorganized and able to manage multiple taskscommunicate clearly and professionally

Nice-to-Have Skills

Experience in the electronicstechnologyor distribution industryExperience working with CRM or ERP systemspreferably Oracle

Tools & Platforms

CRMERPOracle

Required Skills

inside salescustomer servicesales coordinationorder processingquotationsordersquote activity monitoringopen ordersdelivery schedulesback order reportspromised ship datesexpediting ordersreturns authorisationswarranty-related matterscustomer issue resolutionCRMERPOracleadministrative support

Hard Skills

Inside salescustomer servicesales coordinationorder processingquotation processingmanaging quotations and ordersquote activity monitoringfollow up in a timely manneropen orders managementdelivery schedules managementback order reportsupdating promised ship datesexpediting ordersreturns authorisationswarranty-related matterscustomer issue resolutionmaintaining accurate customer and order informationCRM or ERP systemsOraclesales administration

Soft Skills

Customer-focused approachReliable and accountableProfessional communicationBuild effective working relationships with customers and internal teamsAbility to manage multiple tasksOrganizedAccuracy and attention to detailProfessionalismComfortable working in a fast-paced environment

Industry & Role

Industry Aerospace

Job Function Coordinate inside sales execution for quotations, orders, delivery schedules, and customer support.

Role Subtype Inside Sales Rep

Keywords for Your Resume

Inside Sales Specialistinside salescustomer servicesales coordinationsales supportorder processingquotation processingquotationsordersquote activityfollow upopen ordersdelivery schedulesback order reportspromised ship datesexpediting orderscustomer issue resolutionreturns authorisationswarranty-related matterscustomer and order informationinternal systemsadministrative supportCRMERPOracle

Deal Breakers

Previous experience in inside sales, customer service, sales support, or order processing, Ability to manage quotations and orders with accuracy and attention to detail

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