Position Details

Type Full-Time

Experience mid

Exp. Years 6+ years

Education Not Specified

Category IT Support & Helpdesk

About this role

Intermediate Help Desk Operator supports frontline customer service for a government project, handling inbound/outbound calls and emails, and escalating complex issues to senior personnel.

Key Responsibilities

Answer calls and emails; Provide customer service; Multitask handling large orders; Support clients and DEA registrants; First-tier support and escalation

Technical Overview

Front-line support with focus on ticketing, documentation, and adherence to service standards; no specific tools listed.

Ideal Candidate

The ideal candidate is an experienced help desk professional with at least 6 years in customer support, capable of handling inbound/outbound calls and emails, and comfortable navigating security and compliance requirements for a government project.

Must-Have Skills

High School Diploma or High School Equivalency required

Industry & Role

Industry Government

Job Function Deliver front-line IT support and customer service to DEA registrants and clients

Role Subtype Help Desk L2

Keywords for Your Resume

help desk operatorintermediateweston flhybrid remoteremotedea registrantscustomer supportinbound callsoutbound callsemailsticketingdocumentationmultitaskingservice performance standardsaverage handle timeadherenceattendancebackground checksdrug screening40 hours per weekhelp deskwestonDEA registrants

Deal Breakers

Minimum six years of experience, Willingness to undergo background checks and drug screening

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Intermediate Help Desk Operator - Weston FL

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