✦ Luna Orbit — IT Support & Helpdesk

Intermediate Help Desk Operator - Weston FL

at Capitol Bridge

📍 Weston, FL, US Hybrid Posted April 09, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 6+ yrs
Education High School Diploma or High School Equivalency
Category IT Support & Helpdesk

Ideal Candidate

The ideal candidate is an experienced help desk operator (6+ years) with strong customer support and documentation skills, able to handle calls and emails for a government DEA-related project, and willing to undergo background checks.

Must-Have Skills

High School Diploma or GEDSix years of experience including two years as a customer support services operator/analyst

Nice-to-Have Skills

Bachelor’s Degree preferredMultilingual

Hard Skills

customer supportinbound callsoutbound callsemailsdocumentationproblem recognitionresearchisolationresolutionmultitaskingDEA registrants

Soft Skills

multitaskingattention to detailcommunicationteamworkcustomer focus

Industry & Role

Industry Government/Public Sector
Role Subtype Help Desk L2

Keywords for Your Resume

intermediate help desk operatorhelp deskit supportwestondea registrantscustomer supportinbound callsoutbound callsemailsdocumentationproblem resolutionfront-linefirst-tiersenior operatorshybrid remoteservice performanceQAAHTadherenceattendancebackground checksdrug screening

Deal Breakers

Less than 6 years of experience, Unwillingness to undergo background checks or drug screening

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