Position Details
About this role
Provide hands-on hardware and software support to retail store locations, troubleshooting technical issues and supporting store operations.
Key Responsibilities
- Support store hardware and software
- Troubleshoot technical issues
- Process service tickets
- Travel between stores
- Assist store staff
Technical Overview
Technical scope includes hardware troubleshooting, retail systems support, network peripherals, and mobile devices, primarily on-site at multiple store locations.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with strong troubleshooting skills, customer service orientation, and experience supporting hardware and software in a retail environment. Bilingual English/Spanish skills are preferred.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
No experience with retail hardware or systems, Inability to communicate fluently in English and Spanish, Lack of on-site support experience
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