Position Details

Type Contract

Experience senior

Exp. Years 7+ years

Education Bachelor's degree in Information Systems or equivalent experience

Category IT Support & Helpdesk

About this role

This role involves supporting and developing the ServiceNow platform, focusing on ITSM, ITAM, and ITOM modules, with a strong emphasis on scripting, integrations, and data management.

Key Responsibilities

Develop and customize ServiceNow applications
Manage platform integrations
Support ITSM and GRC modules
Design UI for catalog requests
Ensure data quality and compliance

Technical Overview

The technical environment includes ServiceNow with scripting in JavaScript, API integrations via REST and SOAP, and modules like CMDB, Discovery, and GRC.

Ideal Candidate

The ideal candidate is a senior ServiceNow professional with over 7 years of experience in platform development, administration, and customization. They excel in scripting, integrations, and managing multiple ServiceNow modules to support enterprise service management.

Must-Have Skills

7+ years of ServiceNow developmentimplementationadministrationand maintenanceExperience with ServiceNow modules including ITSMITAMITOMGRCDiscoveryService CatalogService PortalEvent ManagementCMDBService MappingAsset Managementand OrchestrationDeveloping and customizing ServiceNow applicationsDesigning UI for Service Catalog requestsManaging catalog workflows and approvals

Nice-to-Have Skills

Experience with LDAP integrationsExperience with scripting in JavaScriptKnowledge of ITIL best practicesExperience with Performance AnalyticsExperience with GRC modules

Tools & Platforms

ServiceNowJiraREST APISOAP API

Required Skills

ServiceNowITSMITAMITOMDiscoveryCMDBJavaScriptREST APISOAP APIITILService CatalogService PortalGRCAsset ManagementOrchestration

Hard Skills

ServiceNowServiceNow ITSMServiceNow ITAMServiceNow ITOMServiceNow DiscoveryServiceNow CMDBJavaScriptREST APISOAP APIITIL

Soft Skills

communicationcollaborationproblem-solvingdocumentationteamwork

Industry & Role

Industry SaaS

Job Function ServiceNow platform support and development

Keywords for Your Resume

ServiceNowITSMITAMITOMDiscoveryCMDBJavaScriptREST APISOAP APIITILService CatalogService PortalGRCAsset ManagementOrchestrationConfiguration Management Database

Deal Breakers

Less than 7 years of ServiceNow experience, Lack of experience with listed modules, No scripting or API experience, No ITIL knowledge, Location outside Miami, FL

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