Position Details
About this role
This role involves providing technical support for internet and voice services, troubleshooting customer issues via phone, and assisting with billing inquiries in a fast-paced call center environment.
Key Responsibilities
- Troubleshoot internet and voice issues
- Handle inbound customer calls
- Support billing inquiries
- Maintain support tickets
- Provide remote technical assistance
Technical Overview
The technical environment includes Windows and Apple laptops, ticketing systems like ServiceNow, and network troubleshooting tools, with a focus on customer support and issue resolution.
Ideal Candidate
The ideal candidate is a customer service-oriented support representative with basic technical skills in Windows and Apple laptops, capable of handling inbound calls and troubleshooting hardware/software issues remotely.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of customer service experience, No technical support background, Inability to work on-site or remotely as specified
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