Position Details

Type Full-Time

Experience lead

Exp. Years 6+ years

Education Bachelor's degree in business, Information Technology, or related degree (or equivalent related experience)

Category System Administration

About this role

IT Operations leader for back office supports stability, performance, and continuous improvement of enterprise systems supporting critical business operations in retail.

Key Responsibilities

Technical/operational leadership for complex application issues
High-severity incident management
KPI/SLA monitoring
ITIL processes (Incident/Change/Problem)
Mentoring and audits

Technical Overview

Back-office systems including Workday, Infor/Lawson, Kronos, IBM Planning Analytics, Legion WFM; Windows/Linux; SQL Server and Oracle databases; Disaster Recovery; ITIL/operational governance

Ideal Candidate

The ideal candidate is a seasoned IT operations leader with 6+ years managing back-office enterprise systems (Workday, Infor/Lawson, Kronos, Legion WFM) and strong DR planning, governance, and vendor management capabilities.

Must-Have Skills

Bachelor's degree in businessInformation Technologyor related degree (or equivalent related experience)6+ years of IT Operations experience (supportmaintenanceand administration)3+ years of managing a team of associates3+ years of experience providing operational supportadministrationand management of systems such as WorkdayInfor/LawsonKronosIBM Planning Analytics and Legion WFMGoverning large-scale managed services partners and BPO providersDisaster Recovery planning and testingExperience with Microsoft and Linux operating systemsSQL (reading and writing)and MS SQL Server and Oracle databases

Nice-to-Have Skills

Experience with iSeriesITIL CertificationAutomation tools

Tools & Platforms

WorkdayInfor/LawsonKronosIBM Planning AnalyticsLegion WFMSQL ServerOracle databasesServiceNowJIRA

Required Skills

Bachelor's degree in businessInformation Technologyor related degree (or equivalent related experience); 6+ years IT Operations; 3+ years managing associates; 3+ years operational support for WorkdayInfor/LawsonKronosIBM Planning Analytics and Legion WFM; DR planning; Microsoft and Linux OS; SQL/SQL Server/Oracle databases; ServiceNow/JIRA knowledge

Hard Skills

WorkdayInfor/LawsonKronosIBM Planning AnalyticsLegion WFMWorkdayWindowsLinuxSQLMS SQL ServerOracle databasesServiceNowJIRA

Soft Skills

LeadershipMentoringPrioritizationDecision makingAdaptability

Certifications

Preferred

ITIL Certification

Industry & Role

Industry Retail

Job Function Oversee back-office IT operations ensuring stability, performance, and compliance for enterprise systems

Role Subtype IT Operations

Tech Domains Windows Server, Linux, SQL / PostgreSQL, ServiceNow, Oracle

Clearance & Visa

Visa Sponsorship No

Keywords for Your Resume

IT Application Support Manager Back OfficeWorkdayInfor/LawsonKronosIBM Planning AnalyticsLegion WFMServiceNowJIRADisaster RecoveryWindows ServerLinuxSQLMS SQL ServerOracle databasesSLAITILmanagementvendor managementSQL Server

Deal Breakers

Lack of IT Operations experience, No experience with Workday or Infor/Lawson, No DR planning experience, No leadership experience

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