Position Details

Type Full-Time

Experience lead

Exp. Years 6+ years

Education Bachelor's degree in business, Information Technology, or related degree (or equivalent related experience)

Category ERP & CRM Systems

About this role

IT Application Support Manager for Back Office oversees end-to-end operational and technical oversight of enterprise systems supporting critical business operations in supply chain.

Key Responsibilities

Provide technical and operational leadership for investigation and resolution of complex application issues
Lead high-severity incident resolution
Monitor service delivery against KPIs/SLAs
Drive ITIL processes with emphasis on Incident/Change/Problem
Mentor and lead associates; ensure audits

Technical Overview

Contains Workday, Infor/Lawson, Kronos, IBM Planning Analytics and Legion WFM; Catalyst WMS; Oracle Transportation Management; Windows/Linux; SQL Server/Oracle databases; DR planning; ITIL/operational governance

Ideal Candidate

The ideal candidate is an IT operations leader with 6+ years supporting supply chain enterprise systems (WMS OTMs like Catalyst, ERP/HR/payroll apps). They should have hands-on experience with Workday, Kronos, and Oracle databases, plus DR planning and strong vendor management.

Must-Have Skills

Bachelor's degree in businessInformation Technologyor related degree (or equivalent related experience)6+ years of IT Operations experience (supportmaintenanceand administration)3+ years of managing a team of associates3+ years of experience providing operational supportadministrationand management of systems such as WorkdayInfor/LawsonKronosIBM Planning Analytics and Legion WFMGoverning large-scale managed services partners and BPO providers (SLA oversight and optimization)Disaster Recovery planning and testingExperience with Microsoft and Linux operating systemsSQL (reading and writing)MS SQL Server and Oracle databases

Nice-to-Have Skills

Experience with ServiceNow and JIRAAutomation toolsRetail Industry experience

Tools & Platforms

WorkdayInfor/LawsonKronosIBM Planning AnalyticsLegion WFMSQL ServerOracle databasesServiceNowJIRA

Required Skills

Bachelor's degree in businessInformation Technologyor related degree (or equivalent related experience); 6+ years IT Operations; 3+ years managing a team; 3+ years operating systems (WindowsLinux); 3+ years of Supply Chain systems including Catalyst WMS and Oracle Transportation Management; Proficiency with SQLMS SQL ServerOracle databases; Disaster Recovery planning and testing; ServiceNow and JIRA familiarity

Hard Skills

Catalyst Warehouse Management SystemOracle Transportation Management (OTM)Microsoft WindowsLinuxSQL (reading and writing)MS SQL ServerOracle databasesDisaster Recovery planning and testingServiceNowJIRA

Soft Skills

People leadershipPrioritizationDecision makingFast-paced enterprise environmentAudits and compliance

Certifications

Preferred

ITIL Certification

Industry & Role

Industry Retail

Job Function Oversee end-to-end application support for back-office supply chain systems ensuring stability, performance, and continuous process improvement

Role Subtype IT Application Support Manager

Tech Domains Windows Server, Linux, SQL / PostgreSQL, ServiceNow, Oracle

Clearance & Visa

Visa Sponsorship No

Keywords for Your Resume

IT Application Support Manager Supply ChainCatalyst Warehouse Management SystemOracle Transportation ManagementWorkdayInfor/LawsonKronosIBM Planning AnalyticsLegion WFMServiceNowJIRAITILDisaster RecoverySQLMS SQL ServerOracle databasesWindows ServerLinuxSLA oversightvendor management

Deal Breakers

No experience with Catalyst WMS or OTM, No IT Operations experience, No leadership/people management experience, No DR planning experience

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