✦ Luna Orbit — IT Support & Helpdesk

IT Associate

at Florida Studio Theatre

📍 Sarasota, FL, US Remote 💰 $40K – $48K USD / year Posted March 07, 2026
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Position Details

Salary $40K – $48K USD / year
Type Not Specified
Experience mid
Exp. Years 2-4 years
Education Bachelor’s degree in Information Technology, Computer Science, or related field or equivalent practical experience
Category IT Support & Helpdesk

About this role

Provides remote IT support, troubleshooting hardware and software issues, and maintaining systems for a nonprofit arts organization.

Key Responsibilities

  • Helpdesk support
  • Troubleshoot endpoint hardware
  • Maintain data security
  • Support applications
  • Ensure system reliability

Technical Overview

Supports desktop OS, hardware peripherals, network infrastructure, and security protocols, with experience in AI and cybersecurity practices.

Ideal Candidate

A mid-level IT support professional with 2+ years of experience providing remote helpdesk support, troubleshooting endpoint hardware, and ensuring data security. Strong communication and problem-solving skills are essential.

Must-Have Skills

Helpdesk or end-user support experienceExperience with Microsoft 365Knowledge of network fundamentalsExperience with endpoint hardware troubleshooting

Nice-to-Have Skills

Artificial IntelligenceCybersecurityDatabase querying

Tools & Platforms

Microsoft 365SQLNetwork toolsCybersecurity tools

Required Skills

Helpdesk supportMicrosoft 365Network fundamentalsEndpoint troubleshootingCybersecurityData securityApplication supportRemote supportSystem maintenance

Hard Skills

SQLMicrosoft 365Network fundamentalsEndpoint hardware troubleshootingCybersecurity best practicesSystem maintenanceData securityApplication support

Soft Skills

CommunicationService-orientedDetail-focusedTeamworkProblem-solvingAdaptability

Industry & Role

Industry Nonprofit, Arts & Entertainment
Job Function Remote technical support and system maintenance for a nonprofit organization

Keywords for Your Resume

IT SupportHelpdeskMicrosoft 365Network fundamentalsEndpoint troubleshootingCybersecurityData securityApplication supportRemote supportSystem maintenanceHelpdesk supportIT support

Deal Breakers

Lack of helpdesk experience, No experience with Microsoft 365, Inability to work remotely

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