Position Details

Type Not Specified

Experience mid

Exp. Years 3+ years

Education Bachelor's degree in Engineering, MIS, CIS, or a related discipline

Category DevOps & SRE

About this role

Change Governance Analyst II supporting ICE's enterprise change programs, ensuring governance adherence across AWS environments, ServiceNow, and IT governance processes; contributes to automation and governance framework improvements.

Key Responsibilities

Own daily change governance operations
Validate changes in AWS and databases
Build and maintain ServiceNow dashboards
Identify automation opportunities
Collaborate cross-functionally

Technical Overview

Focus on enterprise change governance with AWS, ServiceNow, Power Automate; data analytics, dashboarding, and ITSM practices; knowledge of ITIL/COBIT recommended.

Ideal Candidate

The ideal candidate is a mid-level IT governance professional with 3+ years of experience in AWS change environments, ServiceNow, and ITSM. They should be comfortable driving automation via Power Automate and contributing to governance policy development with strong analytical and cross-functional collaboration skills.

Must-Have Skills

Bachelor's degree in EngineeringMISCISor related discipline3+ years of experience in a technical roleProficiency in data analyticsreportingand dashboard developmentExperience with AWS change environments or infrastructure-level change validation

Nice-to-Have Skills

Hands-on experience in Change GovernanceITSMor IT governanceExperience using Power Automate and AI-assisted automationExperience in SQLBI and ServiceNowITIL 4 Foundation or COBIT 5 certification

Tools & Platforms

ServiceNowAWSPower Automate

Required Skills

Bachelor's degree in EngineeringMISCISor related discipline; 3+ years technical experience; AWS; ServiceNow; Power Automate; SQL; ITSM; IT governance; Change Governance; incident management; governance policies; KPI dashboards

Hard Skills

AWSServiceNowPower AutomateSQLITSMIT governanceChange Governance

Soft Skills

AnalyticalProblem-solvingStrong communicationCollaborationDecision-making

Certifications

Preferred

ITIL 4 FoundationCOBIT 5

Industry & Role

Industry Financial Services

Job Function Change governance analyst for enterprise IT change programs

Role Subtype Change Governance Analyst

Tech Domains ITSM / ServiceNow, Amazon Web Services, SQL / PostgreSQL, Power Automate, COBIT 5, ITIL 4

Keywords for Your Resume

Change Governance Analyst IIAWSServiceNowPower AutomateAI toolsSQLBIITSMIT governanceITIL 4 FoundationCOBIT 5Change GovernanceIncident ManagementGovernance documentsworkflow improvementsKPI dashboardschange governanceawsserviceNowsqlitsmit governancepower automatekpi dashboardsincident managementdata analytics

Deal Breakers

3+ years of technical experience, Bachelor's degree in relevant discipline, Experience with AWS changes

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