Position Details

Salary $70K – $118K USD / year

Type Not Specified

Experience senior

Exp. Years 3+ years

Education Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience

Category DevOps & SRE

About this role

IT Change Manager responsible for developing and operating the enterprise IT Change Management strategy aligned with ITIL v4/ITSM standards, owning day-to-day Change Operations, CAB facilitation, and risk management.

Key Responsibilities

Develop and evolve IT Change Management strategy
Define change governance models
Lead change management transformation
Own day-to-day IT Change Operations
CAB facilitation and stakeholder communication

Technical Overview

Leads enterprise IT change governance, change assessment/approval, risk management, and integration with incident/problem/release management; leverages ServiceNow and ITIL/ITSM practices.

Ideal Candidate

The ideal candidate is a mid- to senior-level IT Change Manager with 3+ years in enterprise IT, strong ITIL v4/ITSM knowledge, and ServiceNow change management experience; capable of CAB facilitation and risk-driven governance.

Must-Have Skills

Bachelor's degree in Computer ScienceInformation SystemsEngineeringor equivalent experience3+ years IT Change Management experience in an enterprise IT environmentStrong working knowledge of ITIL (v4 preferred) and ITSM frameworksExperience managing change across application and/or infrastructure environmentsFamiliarity with Agile and Waterfall SDLC methodologiesServiceNow Change Management experience strongly preferred

Nice-to-Have Skills

Experience facilitating governance forums such as CABProficiency with Microsoft Office tools (ExcelPowerPointWordSharePointOutlook)

Tools & Platforms

ServiceNowMicrosoft Office

Required Skills

IT Change ManagementITIL v4ITSMServiceNow Change ManagementCABchange governancerisk managementincident managementproblem managementrelease managementauditcomplianceMicrosoft Office tools

Hard Skills

IT Change ManagementITIL v4ITSMServiceNow Change ManagementCABchange governancerisk managementincident managementproblem managementrelease managementauditcomplianceMicrosoft Office tools

Soft Skills

CommunicationStakeholder managementOffice productivityOrganizational skillsAttention to detail

Certifications

Preferred

ITIL v4 Certification

Industry & Role

Industry Financial Services

Job Function Oversee enterprise IT change governance and operations to enable predictable, compliant delivery

Role Subtype change manager

Tech Domains ITSM / ServiceNow

Keywords for Your Resume

it change manageritil v4itsmserviceNow change managementcabchange governanceincident managementproblem managementrelease managementauditrisk managementcomplianceenterprise itstate streetcommunicationstakeholder managementagilewaterfallCABit operationsserviceNowchange management

Deal Breakers

3+ years IT Change Management experience, ServiceNow Change Management experience, ITIL v4/ITSM knowledge

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IT Change Manager (ITIL / ITSM / ServiceNow) Officer

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