Position Details

Salary $95K – $114K USD / year

Type Full-Time

Experience lead

Exp. Years 5+ years

Education Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

Category IT Support & Helpdesk

About this role

IT Client Services Lead delivers high-quality end-user IT services, including laptops, mobile devices, and AV tech; drives continuous improvement and IT service delivery at Cepheid.

Key Responsibilities

Serve as escalation point for complex technical issues
Collaborate with cross-functional IT teams
Coordinate with vendors and facilities for installations/upgrades
Identify opportunities to enhance end-user support processes
Align client services with IT objectives

Technical Overview

Focus on end-user computing and AV tech; strong troubleshooting and customer service; ITIL familiarity preferred.

Ideal Candidate

The ideal candidate is an experienced IT professional with 5+ years in end-user IT support, strong troubleshooting and customer service abilities, and the capacity to coordinate across IT teams at Cepheid.

Must-Have Skills

Bachelor's degree in Information TechnologyComputer Scienceor related field (or equivalent experience)5+ years of experience in end-user IT supportdevice managementor related rolesStrong troubleshootingcommunicationand customer service skillsAbility to work independently and as part of a team

Nice-to-Have Skills

ITIL Certification

Tools & Platforms

ITIL

Required Skills

end-user IT supportlaptopsmobile devicesconference room AV technologytroubleshootingcustomer serviceindependence

Hard Skills

End-user IT supportDevice managementConference room AV technologyTroubleshootingCustomer service

Soft Skills

communicationcustomer serviceteamworkindependence

Certifications

Preferred

ITIL Certification

Industry & Role

Industry Healthcare & Medical

Job Function Lead end-user IT support and client services for Cepheid IT site operations.

Role Subtype End User Support

Keywords for Your Resume

IT client services leadend-user IT supportlaptopsmobile devicesconference room AV technologyav technologyitilitSMcustomer servicetroubleshootingteamworkBothell WACepheidDanahertravel 5%conference room AVvendor coordinationbothell wa

Deal Breakers

Less than 5 years of end-user IT experience, No Bachelor's degree in IT/CS or related field, No troubleshooting or customer service experience

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