✦ Luna Orbit — IT Support & Helpdesk

IT Client Support Specialist I

at University of Central Florida

📍 Orlando, FL, US Remote 💰 $20 – $22 USD / year Posted March 07, 2026
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Position Details

Salary $20 – $22 USD / year
Type Not Specified
Experience entry
Exp. Years 4+ years
Education High School Diploma or Equivalent and 4+ years of relevant experience or a Bachelor's degree and 0+ years of relevant experience
Category IT Support & Helpdesk

About this role

This role involves providing technical support for university campus systems, troubleshooting hardware and software issues across multiple operating systems, and maintaining security protocols.

Key Responsibilities

  • Maintain hardware/software, Troubleshoot OS/network issues, Manage support tickets, Provide user training, Support security protocols

Technical Overview

Supports Windows, macOS, Linux, uses Intune, Entra ID, MECM, Active Directory, and vulnerability management platforms to ensure system reliability and security.

Ideal Candidate

The ideal candidate is an entry-level to mid-level IT support specialist with at least 4 years of experience supporting Windows, macOS, and Linux systems. They possess strong troubleshooting skills, customer service orientation, and familiarity with endpoint management tools.

Must-Have Skills

Troubleshooting hardware and softwareSupport WindowsmacOSLinuxManage support ticketsProvide user training

Nice-to-Have Skills

Experience with enterprise endpoint management toolsExperience supporting mixed OS environmentsTechnical certifications

Tools & Platforms

Microsoft IntuneEntra IDMECMActive DirectoryJamfDHCPTenableQualysMicrosoft 365

Required Skills

Troubleshooting hardwareTroubleshooting softwareWindowsmacOSLinuxActive DirectoryIntuneMECMVulnerability ManagementSupport ticketsUser training

Hard Skills

WindowsmacOSLinuxIntuneEntraMicrosoft EntraMECMActive DirectoryJamfDHCPVulnerability Management PlatformsTenableQualys

Soft Skills

Customer ServiceCommunicationTrainingProblem-solvingTeamwork

Industry & Role

Industry Education
Job Function IT support and troubleshooting for campus technology

Keywords for Your Resume

IT SupportHelpdeskTroubleshoot hardwareTroubleshoot softwareWindowsmacOSLinuxActive DirectoryIntuneMECMVulnerability ManagementTenableQualysSupport ticketsUser trainingRemote supportTroubleshooting hardwareMicrosoft Intune

Deal Breakers

Lack of troubleshooting experience, No support experience with Windows, macOS, or Linux, No customer service skills, No relevant certifications

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