About this role
This entry-level role provides accurate, timely IT support for students, faculty, and staff via phone, chat, email, remote support, and desk-side assistance. The technician will handle basic incidents within predetermined service levels and manage requests using a ticketing system.
Key Responsibilities
- Install and maintain hardware systems
- Repair and troubleshoot technology issues at sites and remotely
- Provide first-line basic support for installation/configuration/maintenance
- Resolve incidents within predetermined service levels
- Create, log, update, and resolve technology tickets
Technical Overview
You will provide first-line support for installation, configuration, maintenance, and support of desktops, laptops, wireless and cellular devices, Windows-based servers, peripherals, and videoconferencing systems. The role includes LAN/WAN-related troubleshooting concepts and ticket-based resolution workflows.
Ideal Candidate
The ideal candidate is an entry-level IT support technician who provides accurate, timely first-line technical support to students, faculty, and staff. They can perform basic troubleshooting and repairs for desktops, laptops, and related devices both remotely and at campus locations, while logging and resolving issues through a ticketing system.
Must-Have Skills
provides accurate and timely technical support services to studentsfaculty and staffinstalls and maintains hardware systemsrepairs and troubleshoots technology issues at sites and remotelyprovides first-linebasic support for installationconfigurationmaintenance and supportaddresses incidents within predetermined service levelscreateslogsupdatesand resolves technology tickets using appropriate ticketing system
Tools & Platforms
telephonechatemailremote supportticketing systemvideoconferencing
Required Skills
technical supportfirst-line basic supporthardware installationtroubleshootinginstallation configuration maintenancedesktopslaptopswireless devicescellular devicesWindows-based serversvideoconferencingLANsWANsdigital mediaticketing systemservice levels
Hard Skills
technical supportfirst-line basic supporthardware installationhardware maintenancebasic repairstroubleshootinginstallationconfigurationmaintenance and support of hardware and softwaredesktopslaptopswireless devicescellular devicesWindows-based serversperipheralsvideoconferencingLANsWANsdigital mediatechnology ticket creationtechnology ticket loggingtechnology ticket updatestechnology ticket resolutionticketing systemrelocation of computers and other technology equipmentremoval and disposal of technologytools utilized for technical troubleshootingrepair and supportsafe use of software and hand-toolscoactive directorynetwork
Soft Skills
communicationcustomer servicemulti-taskingprioritizingresolving basic technical incidents within predetermined service levelsworking under direct supervision
Keywords for Your Resume
IT Client Technology Support Technician IClient Technology Supportfirst-linebasic supporttechnical support servicestelephonechatemailremotedesk side supportinstalls and maintains hardware systemsrepairs and troubleshootsinstallationconfigurationmaintenance and supportdesktopslaptopswirelesscellular devicesWindows-based serversperipheralsvideoconferencingLANsWANsdigital mediaticketing systemservice levelstechnical supportfirst-line basic supporthardware installationtroubleshootinginstallation configuration maintenanceActive Directory
Deal Breakers
Must be able to provide first-line, basic support for installation, configuration, maintenance, and support, Must be able to repair and troubleshoot technology issues at sites and remotely, Must be able to create, log, update, and resolve technology tickets in a ticketing system
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