Position Details

Salary $56K – $56K USD / year

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category Content & Media

About this role

This role supports IT communications and client enablement for USF IT by creating and managing content and design across the website, social media, and printed materials. The specialist helps the university community understand, adopt, and effectively use IT tools and services through clear messaging, education, and outreach.

Key Responsibilities

Create and manage content and design for USF IT website
Create and manage content and design for USF IT social media platforms
Create and manage content and design for printed materials
Support IT client enablement through clear messaging, education, and outreach
Collaborate with cross-functional teams to ensure messaging consistency

Technical Overview

The technical scope is primarily communications-focused (content, design, and messaging) rather than system administration or software development. The role requires coordinating consistent messaging across digital and physical channels.

Ideal Candidate

The ideal candidate is a mid-level communications professional who can create and manage content and design for IT websites, social media platforms, and printed materials. They have strong client enablement instincts, can drive user engagement through clear messaging, and collaborate effectively with cross-functional teams to maintain consistent communications.

Must-Have Skills

creating and managing content and design for USF IT's websitecreating and managing content and design for USF IT's social media platformscreating and managing content and design for printed materialsensuring messaging consistency across all channelscross-functional collaboration

Tools & Platforms

social media platforms

Required Skills

content and designwebsite content managementsocial media content managementprinted materialscommunication strategiesuser engagementeducation and outreachclient enablementcross-functional collaborationmessaging consistency

Hard Skills

creating and managing content and design for a websitecreating and managing content and design for social media platformscreating and managing content and design for printed materialsaligning content with communication strategiesdriving user engagementeducation and outreachcross-functional collaborationclient enablementuser engagement content creation

Soft Skills

proactive role in shaping online and physical presencecollaborates with cross-functional teamscommunication skillsmotivates users to seek out resourcesensures messaging consistency across channels

Industry & Role

Industry Education

Job Function Create and manage IT communications content that improves adoption of USF IT tools and services

Role Subtype Customer Support Specialist

Keywords for Your Resume

IT Communications & Client Success Specialist IIInformation Technology (USF IT)USF ITwebsitesocial media platformsprinted materialscontent and designcommunication strategiesclient enablementuser engagementeducation and outreachcross-functional teamsmessaging consistencyTampaFLIT toolsIT services8AM - 5PMMonday - FridayIT CommunicationsClient Successwebsite contentsocial mediacross-functional collaboration

Deal Breakers

Must be able to create and manage content and design for website, social media, and printed materials

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