Position Details

Type Full-Time

Experience entry

Exp. Years 0-2 years

Education Associate degree in Information Technology (preferred) or equivalent experience

Category IT Support & Helpdesk

About this role

Provide front-line IT desktop support to end users, troubleshooting basic hardware/software issues, and supporting Windows and Mac environments while maintaining documentation and user assistance.

Key Responsibilities

Provide Tier 1 support for Windows and Mac systems
Resolve hardware/software issues for end-users
Deploy and support desktops, laptops, mobile devices, printers and peripherals
Support MS 365 and VPN connectivity
Assist with user account management and password resets in Active Directory

Technical Overview

Role covers Windows/macOS troubleshooting, AD and MS 365 administration, ITSM ticketing with ServiceNow/Jira/Remedy, and basic network concepts (TCP/IP, DNS, DHCP, VPN) with remote device imaging.

Ideal Candidate

The ideal candidate is an entry-level IT desktop support professional with 0-2 years of IT support experience, strong customer service, and solid knowledge of Windows and macOS environments, AD, and MS 365. They can troubleshoot basic hardware/software issues, communicate clearly with users, and thrive in a fast-paced environment.

Must-Have Skills

0–2 years IT support experienceAssociate degree in Information Technology (preferred) or equivalent experienceWindows 10/11macOSActive DirectoryOffice 365Microsoft 365ITSM ticketing systems (ServiceNowJiraRemedy)

Tools & Platforms

ServiceNowJiraRemedyActive DirectoryMicrosoft 365Remote Desktop Tools

Required Skills

Windows 10Windows 11macOSActive DirectoryMicrosoft 365Office 365ITSMServiceNowJiraRemedyTCP/IPDNSDHCPVPNRemote Desktop ToolsImagingEnd-user supportDesktop Support

Hard Skills

Windows 10/11macOSActive DirectoryOffice 365Microsoft 365ITSM ticketing systemsServiceNowJiraRemedyTCP/IPDNSDHCPVPNRemote Desktop ToolsImagingEnd-user supportDesktop Support

Soft Skills

Strong problem-solvingClear verbal and written communicationCustomer serviceFast-paced environmentTeam collaborationAbility to explain technical concepts to non-technical users

Industry & Role

Industry Insurance

Job Function Deliver frontline IT desktop and end-user support, ensuring reliable Windows/Mac environments and basic IT services.

Role Subtype Desktop Support

Tech Domains Active Directory, Microsoft 365, ITSM / ServiceNow, Windows Server

Keywords for Your Resume

Windows 10/11macOSActive DirectoryOffice 365Microsoft 365ITSMServiceNowJiraRemedyTCP/IPDNSDHCPVPNRemote Desktop ToolsImagingEnd-user supportDesktop Support

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