Position Details

Type Not Specified

Experience entry

Exp. Years Entry level

Education Not specified

Category IT Support & Helpdesk

About this role

Provides technical support for hardware and software issues within a healthcare organization, focusing on Windows systems and user support.

Key Responsibilities

Maintain records and documentation
Respond to support requests
Troubleshoot Windows and hardware issues
Configure laptops, tablets, and phones
Perform data migrations

Technical Overview

Supports Windows desktops, laptops, tablets, and mobile devices; uses remote connection tools; performs data migrations and hardware troubleshooting.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with strong knowledge of Windows environments, excellent communication skills, and the ability to troubleshoot hardware and connectivity issues. They should be customer-focused and able to handle support requests efficiently.

Must-Have Skills

Knowledgeable in the Windows desktop environmentEffective communication skillsAbility to work scheduled hours and overtimeRepetitive use of armshandsand fingersPossess good vision/hearing

Nice-to-Have Skills

CompTIA A+Previous desktop support or IT helpdesk experience

Required Skills

Windows desktop environmentRemote connection toolsData migrationsPC hardware troubleshootingLaptop configurationsLAN troubleshooting

Hard Skills

Windows desktop environmentRemote connection toolsData migrationsPC hardware troubleshootingLaptoptabletcell phone configurationsLAN and connectivity troubleshooting

Soft Skills

Effective communicationTime managementTeamworkCalmness under pressureConfidentiality

Certifications

Required

CompTIA A+

Industry & Role

Industry Healthcare IT

Job Function IT helpdesk support and hardware troubleshooting

Keywords for Your Resume

IT Desktop SupportWindows desktop environmentRemote connection toolsData migrationsPC hardware troubleshootingLaptop configurationsLAN troubleshootingHelpdesk supportCompTIA A+IT supportHelp deskTroubleshootingData restorationRemote problem-solvingCustomer support

Deal Breakers

Lack of knowledge in Windows desktop environment, No experience with remote support tools, Unwillingness to work overtime or scheduled hours, No relevant certifications like CompTIA A+

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