✦ Luna Orbit — IT Support & Helpdesk

IT Field Engineer (in office and remote)

at Thriveon

📍 Orlando, FL, US Remote 💰 $60K – $85K USD / year Posted March 21, 2026
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Position Details

Salary $60K – $85K USD / year
Type Full-Time
Experience mid
Exp. Years 3+ years
Education Bachelor's degree in computer science, information sciences, or related field
Category IT Support & Helpdesk

About this role

This role involves supporting clients remotely by managing onboarding and offboarding processes, troubleshooting technical issues, and maintaining documentation to ensure smooth IT operations.

Key Responsibilities

  • Serve as technical expert for clients
  • Complete onboarding and offboarding projects
  • Respond to change requests promptly
  • Update ticketing system and documentation
  • Maintain standardization and participate in meetings

Technical Overview

The technical environment includes IT management tools, knowledgebase platforms, and professional service automation systems, focusing on client support and process optimization.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with at least 3 years of experience in client onboarding, troubleshooting, and customer service. They should be proficient in IT management tools and able to handle technical relationships effectively.

Must-Have Skills

Minimum of 3 years’ experience within relevant IT fieldClient onboarding and offboardingTroubleshootingDocumentationCustomer service

Nice-to-Have Skills

IT ManagementKnowledgebaseProfessional Service AutomationProject management

Tools & Platforms

IT Management toolsKnowledgebase platformsProfessional Service Automation toolsTicketing systems

Required Skills

IT ManagementKnowledgebaseProfessional Service AutomationClient onboardingClient offboardingTroubleshootingDocumentationCustomer serviceTicketing systemClient relationships

Hard Skills

IT ManagementKnowledgebaseProfessional Service AutomationClient onboardingClient offboardingTroubleshootingDocumentationProject workplansCustomer serviceTechnical relationships

Soft Skills

CommunicationCustomer serviceProblem-solvingTime managementTeamworkAdaptabilityAttention to detail

Industry & Role

Industry Information Technology
Job Function IT support and client relationship management
Role Subtype Help Desk L1

Keywords for Your Resume

IT supportHelp Deskclient onboardingclient offboardingtroubleshootingdocumentationcustomer serviceremoteticketing systemIT managementknowledgebaseprofessional service automationclient relationshipsproblem-solvingtime management

Deal Breakers

Less than 3 years of relevant IT experience, Lack of Bachelor's degree, No experience with client onboarding or troubleshooting, Inability to work remotely

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