✦ Luna Orbit — IT Support & Helpdesk

IT Help Desk- 3rd Shift- Remote EST/CST Only

at Yoh, A Day & Zimmermann Company

📍 Anywhere Remote Posted March 14, 2026
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Position Details

Type Contract
Experience mid
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This remote role involves providing technical support to users via phone, email, or chat, troubleshooting hardware/software issues, and maintaining support documentation.

Key Responsibilities

  • Respond to support inquiries
  • Diagnose hardware/software issues
  • Support remote users
  • Maintain support records
  • Collaborate with IT team

Technical Overview

Supports Windows and Mac OS environments, utilizing remote desktop tools and ticketing systems to resolve user issues efficiently.

Ideal Candidate

The ideal candidate is an experienced help desk technician with over 2 years supporting Windows and Mac OS, familiar with remote desktop tools and ticketing systems, capable of working independently in a remote environment.

Must-Have Skills

2+ years in technical support or help deskWindows and Mac OS proficiencyremote support toolsticketing systems

Nice-to-Have Skills

experience with remote worksupport for printers and peripherals

Tools & Platforms

remote desktop toolsticketing systems

Required Skills

help deskremote supportwindowsmac ostcp/ipdnsdhcpsupport softwareticketing systemremote desktop

Hard Skills

WindowsMac OSTCP/IPDNSDHCPremote desktop toolssupport softwareticketing systems

Soft Skills

communicationproblem-solvingcustomer serviceindependent workcollaboration

Industry & Role

Industry Nonprofit / Humanitarian
Job Function Provide remote technical support for users
Role Subtype Help Desk L1

Keywords for Your Resume

help deskremote supportwindowsmac ostcp/ipdnsdhcpsupport softwareticketing systemremote desktoptroubleshooting hardwarecustomer serviceIT supporthelp desk techniciansupport technicianremote troubleshooting

Deal Breakers

Less than 2 years experience, No experience with Windows or Mac OS, Lack of remote support tools knowledge

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