✦ Luna Orbit — IT Support & Helpdesk

IT Help Desk Associate - Part-Time/Remote/Buffalo, NY/Boston, MA

at Brook, Inc.

📍 Anywhere Remote Posted March 06, 2026
Type Not Specified
Experience entry
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

This role involves providing technical support for medical devices and healthcare systems, ensuring seamless operation and minimal patient downtime in a remote environment.

  • Support medical devices
  • Troubleshoot hardware/software
  • Assist with device setup
  • Manage RMAs
  • Support remote healthcare operations

Support includes troubleshooting hardware and software issues, assisting with device setup, managing RMAs, and supporting remote patient monitoring tools in a healthcare setting.

The ideal candidate has experience providing technical support in healthcare settings, troubleshooting medical devices and supporting remote operations. They are proactive, communicative, and capable of documenting technical issues effectively.

Technical support experience in healthcareHardware and software troubleshootingDevice setup and supportDocumentation skills
Experience with medical devicesRemote monitoring toolsPatient onboardingSupport in healthcare environment
Remote monitoring toolsMedical devicesSupport ticket systems
Technical supportHardware troubleshootingSoftware troubleshootingMedical devicesDevice setupRMARemote monitoringCustomer supportDocumentation
Technical supportHardware troubleshootingSoftware troubleshootingMedical devicesDevice setupReturn Merchandise Authorization (RMA)Remote monitoringCustomer supportCommunication skills
CommunicationCollaborationProblem-solvingCustomer serviceDocumentation

Required

Not specified

Preferred

Not specified
Industry Healthcare & Medical
Job Function Technical support for healthcare devices and systems
Technical supportHardware troubleshootingSoftware troubleshootingMedical devicesDevice setupRMARemote monitoringCustomer supportDocumentationHealthcare environment

Lack of healthcare support experience, No experience with medical devices, Inability to work remotely

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