Position Details

Salary $15 – $17 USD / year

Type Not Specified

Experience entry

Exp. Years at least one (1) year of experience supporting users

Education College Degree or substantial coursework in IT-related programs (preferred)

Category IT Support & Helpdesk

About this role

This entry-level IT help desk role provides on-site computer and network support for dealership users and supports systems users. You will resolve issues, assist end users, document procedures, and help with special projects including rotating on-call support.

Key Responsibilities

Resolve outstanding help desk issues with IT Systems Support Techs
Provide hardware and software support for departments connected to the dealer management system and network
Evaluate, test, document, and recommend system procedures
Create and update computer support documentation and support materials
Support rotating on-call duties and assist end users across dealerships

Technical Overview

Primary technical requirement is Active Directory user support in a medium to large network environment. Additional beneficial experience includes dealership management systems (PBS Systems), Microsoft Exchange, Microsoft Office/Microsoft 365, and MFA.

Ideal Candidate

The ideal candidate is an entry-level help desk support administrator with 1+ year of hands-on user support in a medium to large network environment using Active Directory. They have dealership systems exposure (PBS Systems is a plus) and can support Microsoft Exchange, Microsoft 365, and MFA while documenting resolutions and providing responsive end-user support.

Must-Have Skills

at least one (1) year of experience supporting users in a medium to large network environment using Active DirectoryActive Directory

Nice-to-Have Skills

Dealership Management Systems (DMS) knowledgePrevious Dealer Management System is a PLUSMicrosoft ExchangeMicrosoft Office / Microsoft 365MFA (Multi-Factor Authentication)

Tools & Platforms

Active DirectoryPBS SystemsMicrosoft ExchangeMicrosoft OfficeMicrosoft 365Multi-Factor Authentication (MFA)

Required Skills

Active Directoryuser supporthardware and software supportdealer management systemPBS SystemsMicrosoft ExchangeMicrosoft OfficeMicrosoft 365MFAdocumentationon-call duties

Hard Skills

Active Directoryuser supportmedium to large network environmenthardware and software supportdealer management systemPBS SystemsDealership Management Systems (DMS)Microsoft ExchangeMicrosoft OfficeMicrosoft 365MFA (Multi-Factor Authentication)ticket resolutiondocumenting and recommending system procedurescomputer support documentationon-call duties on a rotating basis

Soft Skills

communication (verbal and written)customer serviceeffective working relationships with IT department staffvendor managementmanager communicationprofessionalismcommitment to integrityresponding to safety issues immediately

Certifications

Preferred

Applicable Certifications (preferred)

Industry & Role

Industry Retail

Job Function Deliver entry-level IT help desk and end-user support for a multi-location automotive dealership environment.

Role Subtype Help Desk L1

Tech Domains Active Directory, Microsoft 365

Keywords for Your Resume

IT Help Desk - Entry LevelEntry-Level Help Desk Support AdministratorHelp DeskActive Directorymedium to large network environmentuser supporthardware and software supportcomputer support documentationdealer management systemDealership Management Systems (DMS)PBS SystemsMicrosoft ExchangeMicrosoft OfficeMicrosoft 365MFAMulti-Factor Authenticationon-call dutiesrotating basisticket resolutionend userssafety issueshelp deskend user support

Deal Breakers

Must have at least one (1) year of experience supporting users in a medium to large network environment using Active Directory, On-site availability for Saint Petersburg, FL dealership support

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