✦ Luna Orbit — IT Support & Helpdesk

IT Help Desk Level 2

at Trapp Technology

📍 Anywhere Remote Posted March 16, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing advanced remote IT support, troubleshooting Windows and Microsoft 365 issues, and supporting server and workstation environments for clients in Phoenix, AZ.

Key Responsibilities

  • Support remote clients
  • Troubleshoot Windows and Microsoft 365 issues
  • Support servers and workstations
  • Document support activities
  • Ensure customer satisfaction

Technical Overview

The position requires expertise in Windows operating systems, Microsoft 365, remote troubleshooting, and support ticketing systems, with a focus on server and workstation support.

Ideal Candidate

The ideal candidate is an experienced mid-level IT support technician with strong troubleshooting skills, proficiency in Windows and Microsoft 365, and experience supporting servers and workstations remotely.

Must-Have Skills

WindowsMicrosoft 365TroubleshootingTicketing SystemCustomer Support

Nice-to-Have Skills

Server SupportWorkstation SupportKnowledgebase Documentation

Tools & Platforms

Autotask

Required Skills

help deskIT supportWindowsMicrosoft 365troubleshootingticketing systemcustomer supportserver supportworkstation support

Hard Skills

WindowsMicrosoft 365TroubleshootingTicketing SystemServer SupportWorkstation SupportCustomer Support

Soft Skills

CommunicationProactiveTeamworkProblem-solvingCustomer Service

Industry & Role

Industry Not specified
Job Function Remote IT help desk technician
Role Subtype Help Desk L2
Tech Domains Active Directory, Microsoft 365, Windows Server

Keywords for Your Resume

help deskIT supportremoteWindowsMicrosoft 365troubleshootingticketing systemcustomer supportserver supportworkstation supporttechnical supportservice deskIT help deskLevel 2 supportsupport technician

Deal Breakers

Lack of experience with Windows or Microsoft 365, No support ticketing system experience, Unable to work remotely in AZ

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