Position Details

Type Not Specified

Experience entry

Exp. Years Not specified

Education Associates' Degree in Computer Science or related field

Category IT Support & Helpdesk

About this role

This position involves providing remote first-tier technical support to users, resolving hardware, software, and access issues in a nonprofit/humanitarian setting.

Key Responsibilities

Handle support inquiries
Troubleshoot hardware/software issues
Support Windows and Mac OS
Document support cases
Escalate complex issues

Technical Overview

Support includes troubleshooting Windows and Mac OS systems, assisting with proprietary and common software, and managing support tickets remotely.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with experience supporting Windows and Mac OS, capable of troubleshooting hardware and software issues remotely, and providing excellent customer service.

Must-Have Skills

Associates' Degree in Computer Science or related fieldIntermediate knowledge of Microsoft Office SuiteSupport experience with Windows and Mac OS

Tools & Platforms

MS OfficeHelpdesk ticketing systemsRemote access tools

Required Skills

MS OfficeMicrosoft OfficeWindowsMac OSHelpdesk supportTroubleshootingCustomer serviceRemote support

Hard Skills

MS Office SuiteMicrosoft OfficeWindowsMac OSHelpdesk supportTroubleshootingCustomer serviceRemote support

Soft Skills

communicationproblem-solvingflexibilityteamworkadaptability

Industry & Role

Industry Nonprofit, Humanitarian

Job Function Remote helpdesk support for nonprofit/humanitarian organization

Keywords for Your Resume

MS OfficeMicrosoft OfficeWindowsMac OSHelpdesk supportTroubleshootingCustomer serviceRemote support

Deal Breakers

Lack of experience with Windows or Mac OS support, No relevant education or support experience, No remote support experience

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IT Help Desk - REMOTE CST/EST

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