Position Details

Type Full-Time

Experience entry

Exp. Years 0 years

Education High School Diploma or equivalent.

Category IT Support & Helpdesk

About this role

Entry-level IT Help Desk Specialist (bilingual) providing frontline support for end-users in a Miami office; handles hardware/software issues, user accounts, equipment setup, and ticket documentation.

Key Responsibilities

Provide prompt and professional technical support to end-users in English and Spanish
Troubleshoot and resolve hardware, software, and systems issues
Assist with system setup, user accounts, and access management
Set up and move equipment
Document incidents and resolutions in the help desk ticketing systems

Technical Overview

Supports Windows and Microsoft environments; handles hardware/software troubleshooting; uses ticketing systems; supports endpoint devices and network basics; requires bilingual communication.

Ideal Candidate

Entry-level IT Help Desk Specialist fluent in English and Spanish; strong customer service, basic Windows and Microsoft environment knowledge, and the ability to lift up to 50 lbs; eager to grow IT career in a Miami-based role.

Must-Have Skills

Bilingual: English & Spanish (required)Strong problem-solving and troubleshooting skillsAbility to work independently and take initiativeBasic knowledge of IT systemsnetworksand Microsoft environmentsComfortable handling and lifting IT equipment (up to 50 lbs)

Required Skills

Bilingual: English/SpanishEnd-user supportWindows operating systemsMicrosoft environmentsHardware troubleshootingSoftware troubleshootingTicketing systemSystem setupUser accountsAccess managementEquipment setupDocumentationCustomer serviceProblem solving

Hard Skills

Bilingual: English/SpanishWindows operating systemsMicrosoft environmentsHardware troubleshootingSoftware troubleshootingEnd-user supportTicketing systemSystem setupUser accountsAccess managementEquipment setupDocumentationCustomer serviceProblem solving

Soft Skills

Bilingual communicationCustomer serviceProblem-solvingOrganizational skillsIndependent work

Industry & Role

Industry Consulting

Job Function Deliver bilingual on-site IT help desk support for end-users in a Miami-based environment, handling hardware/software issues and account setup.

Role Subtype IT Support Specialist

Tech Domains Windows Server, Networking / TCP-IP, Printers, VPN

Keywords for Your Resume

it help deskhelp deskbilingual english spanishmiamion-sitewindows operating systemsmicrosoft environmentshardware troubleshootingsoftware troubleshootingend user supportticketing systemsystem setupuser accountsaccess managementequipment setupdocumentationcustomer serviceproblem solvingcommunicationorganizationwindows

Deal Breakers

Not located in or near Miami, FL, No ability to work on-site, Lack of 2+ years IT support experience

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IT Help Desk Specialist (Bilingual English/Spanish)

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