✦ Luna Orbit — IT Support & Helpdesk

IT Help Desk Support

at Woolpert

📍 Coral Gables, FL, US Remote 💰 $60K – $70K USD / year Posted March 27, 2026
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Position Details

Salary $60K – $70K USD / year
Type Not Specified
Experience mid
Exp. Years 2-5 years
Education Associate's degree in IT or related field preferred
Category IT Support & Helpdesk

About this role

This role involves providing front-line technical support to end users, troubleshooting hardware and software issues, and managing incident and asset records. The position requires excellent customer service skills and the ability to work independently.

Key Responsibilities

  • Provide technical support to end users
  • Troubleshoot hardware and software issues
  • Document incidents and asset management
  • Collaborate with IT infrastructure team
  • Support multiple platforms

Technical Overview

The technical environment includes Windows desktops and laptops, mobile devices, video conferencing equipment, and Microsoft Office tools. The support scope covers hardware, software, and basic network troubleshooting.

Ideal Candidate

The ideal candidate is a mid-level IT support professional with 2+ years of experience troubleshooting hardware and software issues, providing excellent customer service, and familiar with Microsoft technologies. They should be capable of working independently and documenting support activities effectively.

Must-Have Skills

2-5 years of experience in IT SupportTroubleshooting hardware and softwareCustomer service skillsDocumentation skillsMicrosoft certifications (plus)

Nice-to-Have Skills

Microsoft certificationsExperience with network and server collaborationExperience with asset management

Tools & Platforms

Microsoft WindowsMicrosoft OfficeVideo Conferencing Equipment

Required Skills

help desk supporttroubleshootingwindowsdesktopslaptopsmobile devicesvideo conferencingasset managementincident managementMicrosoft certificationscustomer serviceIT supportend user supportdocumentationremote

Hard Skills

Help Desk SupportTroubleshootingWindowsDesktopsLaptopsMobile DevicesVideo ConferencingAsset ManagementIncident ManagementMicrosoft certifications

Soft Skills

Customer ServiceProblem-solvingCommunicationTeamworkDocumentationIndependent Work

Certifications

Preferred

Microsoft certifications

Industry & Role

Industry Construction & Engineering
Job Function End user technical support and incident management
Role Subtype Help Desk L1

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

help desk supporttroubleshootingwindowsdesktopslaptopsmobile devicesvideo conferencingasset managementincident managementMicrosoft certificationscustomer serviceIT supportend user supportdocumentationremote

Deal Breakers

Less than 2 years of IT support experience, Lack of troubleshooting skills, No customer service experience, No relevant certifications

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