Position Details

Salary $18 – $20 USD / year

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Not specified

Category IT Support & Helpdesk

About this role

We are seeking a detail-oriented Help Desk Support Specialist to provide IT support for a medical practice, focusing on Microsoft technologies, iOS devices, and HIPAA-compliant workflows. Travel to field sites and remote troubleshooting will be part of the role.

Key Responsibilities

Provide end-user support via phone, email, chat, and remote desktop tools
Troubleshoot hardware, software, and network issues across desktop and mobile platforms
Document and resolve support tickets
Administer Microsoft 365/Azure services and MDM/ADM platforms
Coordinate with AT&T cellular services and field providers

Technical Overview

Support includes Microsoft 365/Azure environments, MDM/ADM via Intune, iOS device management, Exchange Online basics, and remote collaboration tools (GoTo suite). Basic Power Automate and Power BI knowledge is a plus.

Ideal Candidate

The ideal candidate is an IT help desk professional with at least 2 years’ experience supporting Microsoft 365/Azure environments, iOS devices, and MDM/ADM. They should demonstrate strong customer service, HIPAA awareness, and the ability to manage multiple requests while traveling to field sites as needed.

Must-Have Skills

2+ years of IT supportMicrosoft 365AzureiOS device setupMDM/ADMAT&T cellularHIPAA complianceHealthcare IT experience

Nice-to-Have Skills

Adobe Acrobat ReaderAdobe SignAdobe Creative Cloud

Tools & Platforms

Microsoft 365AzureMicrosoft IntuneMicrosoft DefenderMicrosoft Endpoint ManagerAzure Active DirectoryPower AutomatePower BIGoToMeetingGoToConnectGoToResolveRemote Desktop Services

Required Skills

2+ years IT supportMicrosoft 365AzureiOS device setupMDM/ADMMicrosoft IntuneHIPAAHealthcare ITAT&T cellular

Hard Skills

Microsoft 365AzureiOS device setupMDM/ADMMicrosoft IntuneMicrosoft DefenderMicrosoft Endpoint ManagerAzure Active DirectoryPower AutomatePower BIGoToMeetingGoToConnectGoToResolveRemote Desktop ServicesHIPAAHealthcare IT

Soft Skills

Excellent communicationCustomer serviceIndependent workMulti-tasking

Industry & Role

Industry Healthcare & Medical

Job Function Provide in-person IT support for a healthcare practice with focus on Microsoft ecosystem and mobile device management

Role Subtype IT Support Specialist

Tech Domains Microsoft 365, Azure, Azure Active Directory, Power Automate, Power BI, GoToMeeting, GoToConnect, GoToResolve, Remote Desktop Services

Keywords for Your Resume

help deskit supportmicrosoft 365azuremdmintunemicrosoft defendermicrosoft endpoint managerazure active directorypower automatepower bihipaahealthcare ITgo to meetinggo to connectgo to resolveremote desktop servicesat&tiphone ipadiphoneremote troubleshootinggo toiosexchange onlineremote desktop

Deal Breakers

Not able to work in Maitland, FL on-site, No experience with Microsoft 365/Azure or MDM/ADM, No healthcare IT or HIPAA experience

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IT Help Desk Support (In Person)

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