✦ Luna Orbit — IT Support & Helpdesk

IT Help Desk Technician

at AVmedia, Inc.

📍 Orlando, FL Onsite Posted March 12, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years 1-3 years
Education Not specified
Category IT Support & Helpdesk

About this role

Provide technical support and troubleshooting for end-users at AVmedia, ensuring smooth operation of hardware, software, and AV systems in a fast-paced environment.

Key Responsibilities

  • Assist end-users
  • Troubleshoot hardware/software
  • Manage IT assets
  • Support AV systems
  • Document procedures

Technical Overview

Support Windows and macOS platforms, troubleshoot hardware and software issues, manage IT infrastructure, and assist with AV systems support.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with 1-3 years of experience providing helpdesk support, proficient in Windows and macOS, with strong communication and customer service skills.

Must-Have Skills

Helpdesk supportTroubleshooting hardware and softwareCustomer service skillsExperience with Windows and macOS

Nice-to-Have Skills

AV systems supportCertifications: CompTIA A+Network+

Tools & Platforms

Microsoft 365Helpdesk ticketing systems

Required Skills

Helpdesk supportTroubleshooting hardwareTroubleshooting softwareWindows OSmacOSCustomer serviceIT supportHelpdesk ticketingMicrosoft 365

Hard Skills

Microsoft 365Windows OSmacOSNetworkingVPNsUser account managementHardware troubleshootingSoftware troubleshootingAV systemsIT infrastructure

Soft Skills

CommunicationCustomer serviceTeamworkInterpersonal skillsProblem-solving

Certifications

Required

CompTIA A+Network+

Preferred

Microsoft Certified IT Professional (MCITP)

Industry & Role

Industry IT Services, Support, Technology
Job Function IT support and helpdesk troubleshooting for internal and client systems

Keywords for Your Resume

Help Desk TechnicianHelpdesk supportTroubleshooting hardwareTroubleshooting softwareWindows OSmacOSCustomer serviceIT supportHelpdesk ticketingAV systemsMicrosoft 365Network+CompTIA A+

Deal Breakers

Lack of helpdesk experience, Unfamiliarity with Windows or macOS troubleshooting, No customer service skills

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