✦ Luna Orbit — IT Support & Helpdesk

IT Help Desk Technician

at Darkhorse Tech

📍 Remote, US Remote 💰 $40K – $45K USD / year Posted March 05, 2026
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Position Details

Salary $40K – $45K USD / year
Type Not Specified
Experience entry
Exp. Years Entry level
Education Not specified
Category IT Support & Helpdesk

About this role

Provides remote technical support and customer service to dental practices, troubleshooting hardware, software, and specialized imaging equipment.

Key Responsibilities

  • Assist clients with technical issues
  • Build relationships with clients
  • Troubleshoot hardware and software
  • Support dental imaging products
  • Provide excellent customer service

Technical Overview

Supports hardware and software issues related to dental imaging products, phones, printers, and peripheral devices via phone, email, and chat.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with strong customer service skills and experience supporting dental or healthcare technology products remotely. They are solution-oriented, communicative, and capable of troubleshooting hardware and software issues efficiently.

Must-Have Skills

Customer ServiceRemote Technical SupportHardware TroubleshootingSoftware Troubleshooting

Nice-to-Have Skills

Dental Imaging ProductsPrintersPhones

Tools & Platforms

Phone support systemsEmailChat

Required Skills

Customer ServiceRemote Technical SupportHardware TroubleshootingSoftware TroubleshootingPrintersPhonesDental Imaging Products

Hard Skills

Customer ServiceRemote Technical SupportHardware TroubleshootingSoftware TroubleshootingPrintersPhonesDental Imaging Products

Soft Skills

Customer ServiceProblem-solvingCommunicationSolution-orientedTeamworkAccountability

Industry & Role

Industry Healthcare IT
Job Function Remote IT support and customer service for dental technology clients

Keywords for Your Resume

Help Desk TechnicianCustomer ServiceRemote Technical SupportHardware TroubleshootingSoftware TroubleshootingPrintersPhonesDental Imaging ProductsRemote supportCustomer supportIT supportHelp deskTroubleshootingRemote troubleshootingClient relations

Deal Breakers

Lack of remote support experience, No customer service background, Unwillingness to support dental imaging products

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