Position Details

Type Full-Time

Experience entry

Exp. Years 1-2 years

Education Not specified

Category IT Support & Helpdesk

About this role

This role involves providing technical support to real estate professionals via remote channels, resolving hardware and software issues, and ensuring excellent customer service.

Key Responsibilities

Support users remotely, troubleshoot hardware/software, manage support tickets, assist with account access, communicate solutions

Technical Overview

Supports Windows 10/11, Microsoft Office 365, Active Directory, VPN, and Citrix environments, focusing on remote troubleshooting and user support.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with 1-2 years of experience in troubleshooting Windows, Active Directory, and VPN. They excel in customer service and are eager to grow in a help desk environment supporting real estate professionals.

Must-Have Skills

Troubleshooting hardware and softwareCustomer supportKnowledge of Active DirectoryExperience with VPNExperience with Microsoft Office 365

Nice-to-Have Skills

CitrixVirtual desktop environmentsIT ticketing systemsCertifications like CompTIA A+

Tools & Platforms

Windows 10Windows 11Microsoft Office 365Active DirectoryVPNCitrix

Required Skills

Troubleshooting hardware and softwareActive DirectoryCustomer supportVPNMicrosoft Office 365Citrixremote desktop environments

Hard Skills

Windows 10Windows 11Microsoft Office 365Active DirectoryVPNPrintersMobile DevicesPeripheralsCitrixRemote desktop environments

Soft Skills

customer serviceproblem-solvingpatienceprofessionalismcommunication

Certifications

Required

CompTIA A+ITF+

Industry & Role

Industry Real Estate

Job Function Deliver remote technical support and customer service for real estate industry users

Role Subtype Help Desk L1

Tech Domains Active Directory, Microsoft 365, Windows, VPN, Citrix

Keywords for Your Resume

help deskIT supportWindows 10Windows 11Microsoft Office 365Active DirectoryVPNCitrixremotetroubleshootingcustomer supportticketing systemproblem solvingentry levelhelp desk techniciansupport specialistIT certificationshelp desk supporttech support

Deal Breakers

Lack of troubleshooting experience, No customer service background, No experience with Active Directory or VPN

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IT Help Desk Technician

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