Position Details
About this role
This role provides remote support for clients' IT environments, focusing on Microsoft 365, Windows Server, and network security, ensuring smooth operations and compliance.
Key Responsibilities
- Support ticket management
- Microsoft 365 administration
- System upgrades
- Security and compliance
- Remote support
Technical Overview
Supports Microsoft 365, Windows Server, Active Directory, and network infrastructure, manages support tickets, and performs system upgrades and security reviews.
Ideal Candidate
The ideal candidate is an experienced IT support technician with at least 2 years of hands-on experience in Microsoft 365 administration, Windows Server, and Active Directory. They are customer-focused, detail-oriented, and capable of managing support tickets efficiently.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Required
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Microsoft 365 or Windows Server, No support ticket management experience, Inability to support remote users
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