✦ Luna Orbit — IT Support & Helpdesk

IT Help Desk Technician

at ProCern Technology Solutions

📍 Tampa, FL Onsite Posted March 15, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 1-2+ years
Education High school or equivalent
Category IT Support & Helpdesk

About this role

This role involves providing Tier I technical support to end users, troubleshooting a variety of technical issues, and following help desk procedures to ensure efficient service delivery.

Key Responsibilities

  • Provide Tier I support
  • Troubleshoot technical issues
  • Follow help desk procedures
  • Create detailed ticket notes
  • Escalate issues appropriately

Technical Overview

The position requires experience with help desk support, troubleshooting, ticketing systems, remote support tools, and customer service skills. Familiarity with Windows OS is essential.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with 1+ years of help desk experience, strong troubleshooting skills, and excellent communication abilities. They are dependable, organized, and capable of providing high-quality technical support in an on-site environment.

Must-Have Skills

Help Desk supportTroubleshootingticketing systemsremote support toolsCustomer ServiceStrong troubleshooting skillsAbility to communicate clearlyReliabilityDependability

Nice-to-Have Skills

IT support experienceHigh school diplomaCustomer interactionAttendance reliability

Tools & Platforms

Ticketing systemsRemote support tools

Required Skills

Help Desk supportTroubleshootingticketing systemsremote support toolscustomer serviceWindowstechnical supportcommunicationorganizationreliability

Hard Skills

Help Desk supportTroubleshootingticketing systemsremote support toolsCustomer ServiceWindowsSound judgmentTechnical support

Soft Skills

CommunicationProfessionalismDependabilityOrganizationCustomer serviceFollow proceduresAccuracyReliability

Certifications

Preferred

High school or equivalent

Industry & Role

Industry Technology / IT Support
Job Function IT support technician for end user technical issues
Role Subtype Help Desk L1

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

Help Desk supportTroubleshootingticketing systemsremote support toolscustomer serviceWindowsIT supportHelp DeskOn-site supporttechnical supportcustomer interactionreliabilitydependabilityorganizationaccuracytroubleshootingremote supporton-site support

Deal Breakers

Lack of help desk or technical support experience, Inability to communicate clearly, Unreliable attendance, No technical troubleshooting skills

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