Position Details
About this role
IT Help Desk Technician to join our technology team, providing end-user support and resolving hardware, software, and network issues on Windows and Mac environments in a fast-paced IT setting.
Key Responsibilities
- Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems
- Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments
- Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices
- Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration
- Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system
Technical Overview
Diagnose and resolve issues across Windows and Mac platforms; support Active Directory/O365 administration; manage workstations, printers, peripherals, and mobile devices; document issues in the ticketing system.
Ideal Candidate
The ideal candidate is a customer-focused IT Help Desk Technician with foundational Windows/Mac support skills, strong communication, and a willingness to grow into advanced IT responsibilities.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
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