Position Details

Salary $45K – $55K USD / year

Type Full-Time

Experience entry

Exp. Years 2+ years

Education 2 years of IT support experience or an Associate degree in a related field

Category IT Support & Helpdesk

About this role

IT Help Desk Technician delivering Tier 1/2 support in healthcare/lab environments, handling Windows 11, Microsoft 365, VPN issues, and peripheral devices with on-site and remote capabilities.

Key Responsibilities

Provide Tier 1/2 technical support; troubleshoot Microsoft 365, Windows 11, VPN; support LAN, printers, barcode scanners, VOIP; collaborate with teams; on-call rotation

Technical Overview

Stack includes Windows 11, Microsoft 365, VPN, LIS, VOIP; remote support tools; on-site troubleshooting; healthcare/lab IT context

Ideal Candidate

The ideal candidate is an IT Help Desk Technician with 2+ years of IT support or a related 2-year degree, comfortable delivering remote support in a healthcare/lab environment, and possessing strong Microsoft 365/Windows skills and good customer service.

Must-Have Skills

2+ years of IT support experience or a 2-year degree in a related fieldStrong customer service and communication skillsSolid troubleshooting skills in Windows environmentsMicrosoft 365VPN/remote accessand hardware/peripheralsAbility to lift up to 25 lbsValid driver’s license with reliable transportation

Nice-to-Have Skills

CompTIA A+ certification (or equivalent)Basic experience with ticketing systemsActive Directoryand basic cloud toolsFamiliarity with cybersecurity best practices (phishing awarenessMFA)VOIP and printer support experience

Tools & Platforms

Microsoft 365VPNRemote desktop toolsLIS (Laboratory Information Systems)VOIP systems

Required Skills

2+ years IT support; Microsoft 365; Windows; VPN; LAN connectivity; Printers; Barcode scanners; VOIP; LIS; remote tools; on-site support

Hard Skills

Microsoft 365Windows 11VPNLAN connectivityPrintersBarcode scannersVOIP systemsLaboratory Information Systems

Soft Skills

Customer serviceCommunicationProblem solvingTeamworkAdaptability

Certifications

Preferred

CompTIA A+ certification (or equivalent)

Industry & Role

Industry Healthcare IT

Job Function End-user IT support for healthcare/lab environments with remote and local on-site capabilities

Role Subtype Help Desk L1

Tech Domains Microsoft 365, Windows, Laboratory Information Systems, Mobile Device Management

Keywords for Your Resume

it help desk technicianhelp desktier 1 2 technical supportmicrosoft 365windows 11vpncollaboration toolslan connectivityprintersbarcode scannerslisvoip systemslaboratory information systemsremote toolson-site supporton-call rotationtravel locallycomp tia a+ preferredactive directoryticketing systemvoip

Deal Breakers

Must have 2+ years IT support or 2-year related degree, Unwillingness to travel locally or provide on-site support as needed

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