Position Details
About this role
Provides remote help desk support for clients, diagnosing hardware and software issues, and maintaining documentation in a managed service provider setting.
Key Responsibilities
- Respond to support requests
- Troubleshoot hardware/software issues
- Escalate unresolved problems
- Document support activities
- Assist clients remotely
Technical Overview
Supports hardware, software, and network troubleshooting remotely, using ticketing and remote assistance tools, primarily on Windows and macOS.
Ideal Candidate
The ideal candidate is an entry-level IT support technician with basic knowledge of hardware, software, and network troubleshooting, eager to provide excellent customer service remotely in a MSP environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
No support experience, Unwilling to work remotely, Lack of troubleshooting skills
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