✦ Luna Orbit — IT Support & Helpdesk

IT Help Desk Technician - Entry Level

at Middleground

📍 Anywhere Remote Posted March 17, 2026
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Position Details

Type Not Specified
Experience entry
Exp. Years Entry level
Education High school diploma or equivalent
Category IT Support & Helpdesk

About this role

Provides remote help desk support for clients, diagnosing hardware and software issues, and maintaining documentation in a managed service provider setting.

Key Responsibilities

  • Respond to support requests
  • Troubleshoot hardware/software issues
  • Escalate unresolved problems
  • Document support activities
  • Assist clients remotely

Technical Overview

Supports hardware, software, and network troubleshooting remotely, using ticketing and remote assistance tools, primarily on Windows and macOS.

Ideal Candidate

The ideal candidate is an entry-level IT support technician with basic knowledge of hardware, software, and network troubleshooting, eager to provide excellent customer service remotely in a MSP environment.

Must-Have Skills

Customer ServiceTroubleshootingTicketing SystemCommunication

Nice-to-Have Skills

Hardware MaintenanceSoftware InstallationNetwork SupportRemote Assistance

Tools & Platforms

Ticketing SystemRemote Assistance ToolsWindowsmacOS

Required Skills

Customer ServiceTroubleshootingTicketing SystemRemote AssistanceHardwareSoftwareNetworkWindowsmacOS

Hard Skills

Customer ServiceHardwareSoftwareNetworkTicketing SystemWindowsmacOSTroubleshootingRemote AssistanceDocumentation

Soft Skills

CommunicationProblem-solvingTeamworkTime ManagementCustomer Service

Industry & Role

Industry Technology Services / Managed Service Provider
Job Function Remote IT support technician in MSP environment
Role Subtype Help Desk L1

Keywords for Your Resume

Help Desk TechnicianIT SupportCustomer ServiceTroubleshootingTicketing SystemRemote AssistanceHardware SupportSoftware SupportNetwork SupportWindowsmacOSEntry LevelHelp DeskTechnical SupportIT Support SpecialistCustomer Supporthelp deskit supporttroubleshootingticketing systemremote assistancehardware supportsoftware supportnetwork supportcustomer serviceentry level

Deal Breakers

No support experience, Unwilling to work remotely, Lack of troubleshooting skills

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