✦ Luna Orbit — IT Support & Helpdesk

IT Help Desk Technician (Senior Level)

at DA Carter Services

📍 Anywhere Remote Posted March 09, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Full-Time
Experience senior
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing remote technical support for hardware, software, and network issues, maintaining cybersecurity practices, and supporting IT infrastructure for a family-owned septic services company.

Key Responsibilities

  • Provide Tier 1 & Tier 2 technical support
  • Troubleshoot hardware, software, printer, and network issues
  • Manage Microsoft 365 accounts
  • Support cybersecurity monitoring and endpoint protection
  • Maintain IT documentation and asset tracking

Technical Overview

Supports Windows-based systems, manages Microsoft 365 accounts, implements cybersecurity measures, troubleshoots hardware/software issues, and maintains IT documentation in a remote environment.

Ideal Candidate

The ideal candidate is a highly technical, customer-focused IT Help Desk Technician with experience supporting Windows-based systems, managing Microsoft 365 accounts, and implementing cybersecurity best practices. They should be capable of troubleshooting complex hardware and software issues independently in a remote environment.

Must-Have Skills

Provide Tier 1 & Tier 2 technical supportTroubleshoot hardware and software issuesManage Microsoft 365 accountsSupport Windows-based systemsAssist with cybersecurity monitoringSupport VoIP phone systemsMaintain IT documentationCoordinate with third-party IT vendorsPerform system updates and security patches

Nice-to-Have Skills

Cybersecurity best practicesEndpoint protectionIT infrastructure upgradesRemote communication tools

Tools & Platforms

Microsoft 365WindowsVoIPCybersecurity tools

Required Skills

Help DeskTechnical SupportWindowsMicrosoft 365CybersecurityNetwork SupportTroubleshootingRemote SupportIT DocumentationAsset Tracking

Hard Skills

Microsoft 365WindowsNetwork SupportCybersecuritySystem AdministrationHardware TroubleshootingSoftware TroubleshootingIT DocumentationAsset TrackingRemote SupportTroubleshootingSecurity PatchesSystem UpdatesNetwork ConnectivityVoIP

Soft Skills

Customer-focusedTroubleshootingProblem-solvingIndependent workTechnical supportCommunication

Industry & Role

Industry IT Services / Technical Support
Job Function Remote IT support and system administration

Keywords for Your Resume

IT Help DeskTechnical SupportHelp Desk TechnicianSystem AdministrationWindowsMicrosoft 365CybersecurityNetwork SupportTroubleshootingRemote SupportIT DocumentationAsset TrackingVoIPSecurity PatchesSystem Updates

Deal Breakers

Lack of experience in Tier 1 & Tier 2 support, Inability to start within 1 week, No remote work experience, Lack of familiarity with Microsoft 365 or Windows

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile