Position Details
About this role
This role involves providing technical support within a healthcare-focused network operations center, troubleshooting system and network issues, and coordinating incident response efforts.
Key Responsibilities
- Provides technical support to end-users
- Investigates and resolves hardware and network issues
- Coordinates incident response and engages stakeholders
- Analyzes telemetry and security alerts
- Maintains documentation and reporting
Technical Overview
The environment includes Azure cloud services, Microsoft Teams, and healthcare IT systems, requiring skills in network troubleshooting, incident management, and security alert analysis.
Ideal Candidate
The ideal candidate is a mid-level IT support specialist with experience in troubleshooting network and system issues, particularly within healthcare or similar environments. Strong communication skills and familiarity with Azure and incident response are essential.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of troubleshooting experience, No experience with Azure or Microsoft Teams, Unwillingness to work on-site in Winter Park, FL
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