Position Details

Type Full-Time

Experience entry

Exp. Years Entry level

Education Not specified

Category IT Support & Helpdesk

About this role

This role provides technical support to end users, resolving hardware and software issues, and maintaining support workflows in a manufacturing setting.

Key Responsibilities

Resolve user issues
Maintain support tickets
Assist with hardware/software setup
Provide customer service
Document support activities

Technical Overview

Supports IT infrastructure, troubleshooting hardware/software, ticketing systems, and end-user support tools.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with strong troubleshooting and customer service skills, eager to support end users in a manufacturing environment.

Must-Have Skills

None listed

Required Skills

IT supporttroubleshootingcustomer servicehelp desksupport analyst

Industry & Role

Industry Manufacturing

Job Function End-user technical support and issue resolution

Role Subtype Help Desk L1

Keywords for Your Resume

IT Implementation AnalystFull TimeJob ID ATR60171GA Atlanta HeadquartersIT implementationhelp desksupport analystfull timeAtlantaIT supporttroubleshootingcustomer servicehelp desk analystIT support specialist

Deal Breakers

Lack of customer support experience, No IT support certifications, Unwillingness to work onsite if required

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