Position Details
About this role
This role involves providing white glove desktop setup and support remotely to clinicians, configuring new devices, troubleshooting hardware and network issues, and maintaining asset records.
Key Responsibilities
- Build and configure new devices
- Troubleshoot hardware and network issues
- Provide remote support to clinicians
- Update asset management records
- Create technical documentation
Technical Overview
The technical environment includes Windows 7 and 10, Altiris deployment tools, Citrix virtual desktops, Office 365, and asset management systems.
Ideal Candidate
The ideal candidate is a mid-level IT support technician with at least 2 years of experience configuring and troubleshooting desktops, familiar with Altiris and Citrix, and capable of providing remote white glove support to end users in a dynamic environment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of experience with Altiris or Citrix, No remote support experience, Inability to communicate effectively in a remote environment
Get matched to jobs like this
Luna finds roles that fit your skills and career goals — no endless scrolling required.
Create a Free Profile