✦ Luna Orbit — IT Support & Helpdesk

IT Manager/Director

at Robert Half

📍 Jacksonville, FL Remote 💰 $140K – $155K USD / year Posted March 11, 2026
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Position Details

Salary $140K – $155K USD / year
Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role involves providing Windows desktop support, managing assets, troubleshooting hardware and network issues, and supporting Windows 11 migration projects.

Key Responsibilities

  • Troubleshoot escalated support issues
  • Manage hardware and software assets
  • Support Windows 11 migration
  • Configure systems and network
  • Create and maintain support documentation

Technical Overview

Supports Windows desktops, laptops, mobile devices, and network connectivity, utilizing tools like Microsoft Intune and Azure AD, with a focus on troubleshooting and documentation.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with experience in Windows desktop support, asset management, and network troubleshooting. Strong communication skills and proactive problem-solving are essential.

Must-Have Skills

Windows Desktop SupportTroubleshootingNetwork ConnectivitySupport DocumentationCustomer Support

Nice-to-Have Skills

Microsoft IntuneAzure ADSharePointRemote SupportPrinter Troubleshooting

Tools & Platforms

Windows 11Microsoft IntuneAzure Active DirectorySharePoint

Required Skills

Windows Desktop SupportAsset ManagementLaptop SupportMobile DevicesSoftware TroubleshootingNetwork ConnectivityWindows 11Active DirectoryMicrosoft IntuneAzure Active DirectorySupport Documentation

Hard Skills

Windows Desktop SupportAsset ManagementLaptop SupportMobile DevicesSoftware TroubleshootingNetwork ConnectivityWindows 11Active DirectoryMicrosoft IntuneAzure Active DirectorySupport Documentation

Soft Skills

CommunicationProblem SolvingTeamworkTechnical ExplanationProactive Initiative

Certifications

Preferred

Microsoft Certified: Modern Desktop Administrator AssociateMicrosoft Certified: SecurityComplianceand Identity Fundamentals

Industry & Role

Industry Information Technology, Managed Services
Job Function Desktop support, asset management, and network troubleshooting in a remote environment

Keywords for Your Resume

Windows Desktop SupportAsset ManagementLaptop SupportMobile DevicesSoftware TroubleshootingNetwork ConnectivityWindows 11Active DirectoryMicrosoft IntuneAzure Active DirectorySupport DocumentationRemote SupportPrinter TroubleshootingIT SupportHelpdeskTroubleshootingAzure AD

Deal Breakers

Lack of experience with Windows desktop support, No familiarity with Active Directory or Microsoft Intune, Inability to troubleshoot network or hardware issues

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