Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years management, 8+ years IT experience

Education Bachelor's in Computer Science or related field

Category IT Support & Helpdesk

About this role

This role involves managing the IT support team, overseeing support requests, and ensuring IT policies are followed in a retail environment.

Key Responsibilities

Supervise IT support team
Manage support requests
Develop IT support policies
Train team members
Monitor team performance

Technical Overview

Focus on end user support, IT asset management, troubleshooting, and implementing IT support policies within a hybrid work setting.

Ideal Candidate

The ideal candidate is a mid-level IT support manager with 3+ years of supervisory experience, strong troubleshooting skills, and a background in end user support within a retail or corporate environment.

Must-Have Skills

Bachelor's degree in Computer ScienceInformation Technologyor equivalent3+ years management experience in IT support8+ years IT experience in support and end user systemsSupervisory skillsIT support request management

Nice-to-Have Skills

ITILITSMIT support policiesIT inventory managementIT upgrades

Tools & Platforms

IT support toolsInventory management systems

Required Skills

IT supporthelp deskcustomer servicetroubleshootingteam managementIT policiesasset managementmetrics reporting

Hard Skills

IT supportIT policies and proceduresIT asset managementTroubleshootingCustomer serviceSupervisionTechnical supportInventory managementTeam trainingMetrics reporting

Soft Skills

LeadershipTeam managementProblem-solvingCommunicationCustomer focusMotivationCollaborationCreativity

Industry & Role

Industry Retail / E-commerce

Job Function Manage and support IT end user services in a corporate setting

Role Subtype Help Desk L2

Keywords for Your Resume

IT supportIT policies and proceduresIT asset managementHelp deskCustomer serviceTroubleshootingSupervisionTechnical supportInventory managementTeam trainingMetrics reportingIT support teamEnd user supportHybridIT support requestIT support request managementIT policiesTeam management

Deal Breakers

Lack of management experience, No relevant IT support background, No supervisory skills, No experience with IT asset management

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IT Manager End User Services Corp

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